As a key member of the property leadership team, the General Manager is accountable for the total operation of the property. Reporting to the Regional Vice President of Operations, the General Manager will be responsible for maintaining the highest level of ethical leadership to lead the property to achieve its business goals.
A Day in the Life:
You will be responsible for day-to-day operations of the hotel, ensuring that guest and associate satisfaction is of the utmost importance.
You will be responsible for assisting with the overall performance of the property’s operations, including (but not limited to) P&L, guest satisfaction, brand quality assurance, budget, and labor.
You will train fellow associates as it relates to brand and company standards to maximize revenue and reinforce superior service culture.
You will be responsible for maintaining compliance and remaining up-to-date on new initiatives for the brand and company.
You will inspect and oversee that safety and security standards are being maintained.
You will support guest experience and satisfaction in all operations.
You will work closely with corporate teams in Human Resources, Accounting, Revenue Management, Sales, and Leadership to ensure that property and company goals are being achieved.
You will act as the face of the property by being actively involved in the local community.
3 years’ minimum experience as a hotel general manager
Experience working at a hotel establishment
Experience with major hotel brands like Marriott, Hilton, or Starwood (highly desired)
The skills and experience to lead a team to consistently deliver exceptional guest service
Knowledge of local and state compliance laws
A proven track record of meeting budgets, understanding profit &loss statements, and cost controls
Excellent communication and problem-solving skills
The ability to develop the leadership qualities of all staff
Maintaining positive relationships with the management company, property owners, and clients
Implementing McKibbon procedures as they relate to cost control and inventory management
Ensuring that hotel policies and brand standards are consistently followed
Complex Problem Solving
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