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Assistant Branch Manager II (Bridge Street)

American Heritage Credit Union Philadelphia Full-Time
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AMHCU, a $2.5+ billion credit union, has an immediate opening for an Assistant Branch Manager at our Bridge Street branch! This position assists branch manager in supervising staff and providing quality service to members in the areas of account transactions, loan applications, new accounts, and solving problems within established policies and guidelines.


  • Maintain a highly motivated, well-trained staff and evaluate the job performance of branch office staff to ensure quality of work and service to members.
  • Schedule office staff, including vacations, to ensure adequate staffing for efficient branch operation using ADP (approval of time).
  • Maintain and re-order office equipment and supplies inventory.
  • Ensure that the branch is following federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
  • Monitor office activity, including number of transactions, volume, MSR/MSO errors, loan volume, teller/MSO and loan personal sales, new accounts, etc.
  • Provide loan interviewing and consulting for Credit Union members and input, process, and close loans.
  • Month end reports, accounts over/short, new accounts, closed loans, mortgage, etc.
  • Responsible for adhering to and coaching to policies/procedures including, but not limited to, cash management, security, lending, federal regulations, and Human Resources.
  • Ability to coach staff to be highly motivated, well trained, skilled in sales, and proficient in the delivery of 'Whale done' service while maintaining a Cross-Selling environment within the branch
  • Monitor branch operations to ensure that security procedures are being followed and that appropriate steps are taken to correct unsatisfactory conditions, and ensure that a professional image and approach are being consistently exercised.
  • Assist members in solving account problems.


  • At least one year of supervisory experience in a financial institution setting is required.
  • Education equivalent to two years of college or associates degree.
  • Intermediate working knowledge of PC applications (Word, Excel, Meridian Link/Xpress Accounts, MS Outlook, Symitar, ProfitStars, and Truchecks).
  • Must obtain FICEP Certification
  • Must be willing to accept temporary or permanent reassignments and/or be willing to travel to other branches within the region as deemed necessary or appropriate by the employer to meet its business needs.

Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.

*** Come experience why American Heritage Federal Credit Union is a nine-time award winner in the Philadelphia Business Journal Best Places to Work contest!! ***



Skills required

Time Management
Resolve Customer Issue
Financial Analysis
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Job ID: 284840


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American Heritage Credit Union is a $2.4 billion, member-owned financial cooperative serving more than 800 Workplace Partners and more than 185,000 members. The Credit Union operates over 35 locations across Philadelphia, Bucks, Montgomery, Delaware, and Camden Counties. Founded in 1948, American Heritage Credit Union is one of the 107 largest credit unions in the United States.

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