Assistant General Manager
ESSENTIAL DUTIES and RESPONSIBILITIES include the following. Other duties may be assigned.
Assist with the development and gains consensus for, and implements the Management Plan for assigned assets.
Communicates effectively and frequently with the Property Manager, General Manager, Vice President and or Group Manager on all significant operating issues based on the building, client and tenants history.
Assists with the preparation of the final budget documentation (i.e., explanatory notes.) Plans and administers budget for the industrial buildings.
Inspects facilities and equipment to determine extent of service and equipment required. Recommends, justifies,develops and coordinates projects that enhance the value of the buildings.
Works with Mobile Engineer to facilitate maintenance, repair, or renovation and obtains bids for additional work from outside contractors, pursuant to client and Jones Lang LaSalle guidelines. Capable of managing construction projects such as tenant improvements, restroom renovations and major repair and maintenance projects, etc. Reviews construction specifications or plans, obtaining advice from the General Manager, Engineer, Operating Engineers and/or engineering consultants.
Supports Leasing Specialist in the preparation of lease and/or rental agreements and is responsible for lease administration process. Upon execution of the Lease, PM assists the Project Manager (if applicable) and Engineer in the tenant construction coordination process, prepares the set-up of accounting information to collect specified rents and develops lease abstracts. Maintains intimate knowledge of lease agreements; ensures compliance from an accounting standpoint and acts upon from an operations point of view.
Works with Client Accounting Services (CAS) in Westmont to manage the accounting process and directs on-site bookkeeping functions and collection process. Oversees the development and revision of written accounting procedures for the industrial buildings aimed toward an appropriate level of control for cash receipts and deposits.
Assist CAS in the development of written policies and procedures for tenant rent collections and extension of credit terms to tenants within client parameters. Participates in second level collection discussions and writes default letters consistent with obligations and rights within the Lease. Reviews account aging reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures.
With approval from the client, submits tenant accounts to attorney or agency for collection. Assists with eviction of tenants in compliance with court order and directions from specified attorney and client.
Prepares adjustments to tenant billing process. Has a strong knowledge and understanding of CPI increases, escalations, recoveries, special charges, etc.
Competitively bids and prepares all service contracts to assure high quality and cost effective services. Assembles and analyzes contract bids, and submits bids, recommendations and standard form contract agreement to Vice President for execution. Acts as primary contact for service contractors and vendors.
Maintains role as primary/secondary contact for tenants relative to tenant service requests. Proactively meets with tenant representatives on scheduled basis. Communicates regularly with the Property Administrator, providing necessary support and information to this primary tenant contact.
Prepares and reviews financial statements and reports on status of industrial buildings such as occupancy rates and dates of expiration of leases.
Prepares and reviews financial reports for client on monthly, quarterly and annual basis complying with requirements in management services agreement, with copy to the General Manager. Analyzes financial statements to project future financial position and budget requirements.
ADDITIONAL DUTIES and RESPONSIBILITIES for all Assistant General Manager roles include:
Inspects all properties on a regular basis to ensure building operations are performing according to Jones Lang LaSalle standards and procedures.
Manages the development, of the Property Administrator
Establishes, communicates and manages the tenant move-in/move-out process to minimize disruption to established tenants.
Assures that appropriate insurance requirements are in place for all properties.
Cross-sells all Jones Lang LaSalle services. Participates in regional and national property management initiatives. LEED Accreditation is recommended.
QUALIFICATIONS – To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The Industrial Market is a fast paced, high volume environment. The person for this position must be able to multi-task, have a strong attention to detail and follow through to completion.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE – High school diploma or general education degree (GED) a must. Associates or Bachelor degree strongly preferred and advanced degree a plus. Industry accreditation and/or designation are also preferred.
Minimum of three (3) years of commercial real estate or property management experience including budget preparation/financial reporting, familiarity with building systems, lease negotiation, documentation and administration. Obtain the required real estate license within your jurisdiction, i.e. a salesperson license or a property management license.
COMMUNICATION SKILLS – Ability to read, analyze, and interpret legal documents (lease documents, claims of lien, etc.), general business periodicals, professional journals, technical procedures, or government regulations.
Ability to produce well-written reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from senior level management, clients, tenants, vendors, peers and the general public.
MATHEMATICAL SKILLS – Ability to calculate figures and amounts such as discounts, interest, commissions, prorations, percentages, basic calculation of measurement of rent, parking fees, and late fees. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to analyze, interpret and explain financial statements and calculate dollar and percentage variances. Possesses proven financial and accounting acumen including clear understanding of cash and accrual accounting procedures
REASONING ABILITY – Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with variety of concrete variables in situations where only limited standardization exists. Ability and respond to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Strategic thinker with strong implementation orientation.
OTHER SKILLS AND ABILITIES - Proficient knowledge of Microsoft Office, and any other software
program or piece of technology identified as standard for Jones Lang LaSalle or requested by the Client. Must have working knowledge in various budget applications.
In compliance with The American’s with Disabilities Act (ADA), the General Manager’s responsibilities are such that in order to perform the required work in a safe and satisfactory manner, the following minimum physical requirements apply:
• Is regularly required to sit for long periods of time.
• The employee frequently is required to stand, walk, reach with hands and arms, stoop, kneel,
crouch or crawl.
• Reading Video Display Terminals, order forms and other written documents.
• Lifting a minimum of thirty-five (35) pounds.
• Using and accessing stairwells during emergencies.
• Using keyboards for typing and computer input.
• Hearing, speaking and answering the office telephone system.
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Leasing (Contract Law)