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Company Contact Info

  • Bradley Beach, NJ 07720
  • Recruiter
  • Phone: 609-987-8010
  • Phone:: 609-987-8036

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Customer Support Engineer

Robert Half Technology • Bradley Beach, NJ

Posted 14 days ago

Job Snapshot

Contractor
$40.00 - $45.00 /Hour
Computer Hardware, Computer Software
Engineering, Information Technology, Design
9

Applicants

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Job Description

Ref ID: 02760-0010240693

Classification: Hardware Technician

Compensation: $40.00 to $45.00 per hour

Robert Half Technology has a job opening for Unix Customer Support Engineer, who has the ability to interact with technical and non-technical users in an understandable and concise manner while solving complex technical issues. This is an excellent opportunity for innovative and collaborative technologists to join a global team. The ideal candidate would have a technical background, enjoy interaction with customers, have excellent communication skills and enjoy a fast paced work environment. • Analyze and resolve complex product and customer issues utilizing log files, crash dumps, and lab environments. • Engage and assist customers to reach decisive consistently satisfactory outcomes via phone, email, and remote session. • Document all observations and work performed in a clear and detailed format, with timely status updates / follow-ups to customers and management as required. • Reproduce /confirm customer issues or product defects, and submit to engineering for immediate or future consideration (as appropriate). • Perform root cause analysis on incidents, which clearly display the primary / secondary causes, associated timelines, and remediation plan. • Articulate and communicate technical concepts and issue solutions to customers

Job Requirements

• 3+ years of Unix system administration or database administration experience experience with a Bachelor's Degree in Computer Science/related field or corresponding experience equalling 4-year degree preferred. • Strong experience with system network troubleshooting (i.e.TCP/IP, DNS, Firewalls, etc.) • Working knowledge of one or more of the following database applications: Oracle, DB2, Informix, Sybase, My SQL • Strong understanding of clustering and/or SAN technologies • Previous experience with data protection software beneficial (i.e.Backup Exec, Oracle RMAN, NetBackup, Veeam, etc.)

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2017 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.
Job ID: 02760-0010240693
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