ROC Video Operations Tech 2

Location: CO - Centennial, 4100 E Dry Creek Rd

Time Type: Full time

Posted on: Posted Yesterday

Job Requisition ID: R398078

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast.

Job Summary

Responsible for the end-to-end lifecycle of content via the video and IP asset delivery platform and ensuring a world-class level of service. Reviews and processes digital video assets, as well as oversees the upload and transcode operations of such assets using prescribed tools and CMS (Content Management System). Successfully prepares all media and metadata, verifying incoming content and confirming receipt of content from the provider. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Core Responsibilities

• Ensures that all content is published in production within service level agreement.


• Verifies media and metadata are error-free. Works with content provider to resolve errors.


• Detects and fixes missing metadata to ensure proper placement and display of video across platforms.


• Verifies that all media and metadata follows the current specifications.


• Receives and processes media and metadata from content providers.


• Supports coordinators, ensuring that issues they identify are being resolved.


• Audits partner delivery (compare pitch list vs. received).


• Uses daily metrics report to react to and improve upon content partner or delivery issues.


• Builds and maintains content partner relationships with their peers.


• Troubleshoots or escalates issues that occur within the Video Operations value chain.


• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.


• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.


• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.


• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.


• Win as a team - make big things happen by working together and being open to new ideas.


• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.


• Drive results and growth.


• Respect and promote inclusion & diversity.


• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Skills

Content Management, Quality Control (QC), Video Operations

Compensation

Primary Location Pay Range: $21.35 - $32.03

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

High School Diploma / GED

Certifications (if applicable)

Relative Work Experience

2-5 Years