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  • Atlanta, GA
  • US Autopost

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Residence Concierge

Waldorf Astoria Hotels & Resorts • Atlanta, GA

Posted 7 days ago

Job Snapshot

Full-Time
Hotel - Resort
Sales, Marketing

Job Competition

1

Applicant

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Job Description

The Residential Concierge is responsible for providing 5 star services to all Residents and Team Members.
Organizational Structure
The Residential Concierge reports directly to the Director of Residences.


Duties and Supporting Responsibilities

  • Offer a warm, sincere and personalized welcome to all Residents.
  • Create special conversations with Residents, which identify personal preferences in order to record in each Resident's s profile history.
  • Maintain a daily sheet (via software) of all requests, reservations and confirmations for residents.
  • To be aware of all daily events in the hotel and large conventions in the city.
  • Arrange tickets for theatre, sporting events and local attractions, make and confirm dining reservations
  • Communicate all important details to management and colleagues
  • Maintain a clean, neat and organized desk
  • Act as a guide when guests ask for direction and physically assist them to their destination within the hotel
  • Provide clear directions for all residents and their guests travelling outside the hotel
  • Respond to all resident needs and requests
  • Other projects as assigned by the management of the Hotel
Requirements
Mandatory
  • Able to communicate written and spoken English
  • Must be proficient in Microsoft Office and General PC Knowledge
  • Excellent overall communication skills
  • Able to multi-task
  • The ability to work well in a team environment
  • Able to stand for extended periods of time
  • Must be professional and possess excellent presentation, communication, organization, and effective time management skills
  • Must have very strong knowledge of the restaurants, bars, nightclubs, theatres, shows and attractions in Atlanta.
  • Flexible schedules and hours, willingness to work on weekends, overnights and holidays is required.




What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!



EOE/AA/Disabled/Veterans

Job ID: HOT06A96_13920_en
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