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Senior Production Services Manager job in New York at Bank of America Corporation

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Senior Production Services Manager at Bank of America Corporation

Senior Production Services Manager

Bank of America Corporation New York, NY Full-Time
Job Description:

We have an exciting opportunity to join the Markets Application Production Services team to lead application support of our Global Equities trading platform. Bank of America is a top tier broker-dealer with a significant market share in the Global Markets business. This is an exciting time for the Equities business as we continue to invest, strengthen, and expand our technology platform to maintain and increase our competitive edge.

Role Description:

The Senior Production Services Manager is responsible for delivering Application Production Services (APS) for the Equities Front Office High Touch Cash and Derivatives trading business which include Order Management Systems, Execution Systems, Post-trade booking and allocation systems, position keeping systems, Derivatives applications and batch processing.

Responsibilities include managing quality of service delivered by the APS team, maintaining strong relationship with business/technology stakeholders and partners and drive continuous improvement on stability and efficiency.


* Provide leadership and oversight of APS processes

* Initiates and provides leadership, strategic/tactical direction to meet business requirements and objectives.

* Provide consistent oversight, management, and adherence to governance standards, regulatory impacts, platform access, and platform stability

* Collaborate with Front Line Units and process owners on prioritization, enhancements, and requirements for future projects

* Liaison between stakeholders, project teams, technology, and Legal/Risk/Compliance/Control partners to ensure adherence to regulations and laws

Core Skills:

* Experience managing a team, including coaching, performance and day to day engagement in the success of the team

* Strong analytical and problem-solving abilities, with quick adaptation to new technologies, methodologies, and systems

* Independent self-starter, highly organized and detail oriented, with a proactive approach and positive attitude

* Ability to work in a fast-paced environment and drive quality results with urgency

* Must be an effective communicator and negotiator with strong presentation skill

* Experience driving creation and design of processes and solutions to achieve business goals, resolve issues/gaps, or deliver on strategic priorities

* Collaborates across teams, including business, technology, and risk/compliance partners

* Advanced knowledge of Excel and PowerPoint for the purposes of performing data analysis and creating executive level reporting

Desired Skills

* Experience with trading technologies

* Demonstrated business acumen of trading business

* Proven ability to operate within a matrix environment

Core Technology Infrastructure Organization:

* Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

* Excels in working among diverse viewpoints to determine the best path forward

* Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner

* Commitment to challenging the status quo and promoting positive change

* Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

* Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Develops and sponsors tactics to achieve strategic objectives across functional groups or within a business group. Develops and implements programs, projects or processes for a major segment of a complex function or a small diverse business. Provides technical leadership for work teams in specialized functional or process areas. Employees in the Support Delivery function are responsible for Relationship Management / Account Management of a client / business area in all information technology activities. The role requires one to be a proactive and strategic business partner in a technical environment striving to meet current and anticipated business objectives. The relationship manager serves as a single point of contact for the client and must be capable of managing initiative-based portfolios in a multi-matrixed environment. They are also the escalation point for unresolved problems, complaints and complex service requests. Key skill sets include the ability to execute a portfolio using consulting skills and conflict resolution, proactively drive innovative business solutions, and use technical, enterprise, and business knowledge to work across structures to meet customer needs. employees in this job code must manage people. This job code is only to be used for Employees supporting Global Markets.


1st shift (United States of America)

Hours Per Week:


Recommended Skills

  • Account Management
  • Analytical
  • Attention To Detail
  • Business Planning
  • Business Process Improvement
  • Business Relationship Management
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