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Customer Service Representative at Vaco Staffing

Customer Service Representative

Vaco Staffing Bloomfield, CT Full Time
$18.00/ hour
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Growing manufacturer in Hartford County is looking for a Customer Service Representative to join their team!

Job Responsibilities:

  • Serves customers by providing product and service information and resolving product and service problems.
  • Attracts potential customers by answering product and service questions and suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

Requirements:

  • High school diploma or GED
  • Previous call experience is a MUST
  • Reliable and dependable
  • Familiarity with CRM systems and best practices
  • MS Office

Compensation: $18/hour

 

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Job ID: CUSTO00166

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