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Company Contact Info

  • Oak Ridge, TN
  • Yoh

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Help Desk Agent

Day & Zimmermann • Oak Ridge, TN

Posted 29 days ago

Job Snapshot

Degree - High School
$12.00 /Hour
Computer Hardware, Computer Software
Information Technology

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Job Description

Help Desk Agent needed for a contract to hire opportunity with SOC's client located in Oak Ridge, Tennessee.


  • Once trained, the candidate is expected to work Sat, Sun, 10AM - 7PM and Mon, Tue, Wed. 2PM - 11PM.
  • The Help Desk Agent will answer technical questions and troubleshoot corporate computer hardware and software in a corporate network environment.
  • Must be self-motivated and directed with the ability to prioritize and execute tasks with minimal supervision.
  • This is a technical position and the successful candidate must be flexible in days and hours worked.


  • High School Diploma
  • Previous enterprise help desk experience is required (1 Year Minimal)
  • Strong Windows 7/ Windows 10 support experience required
  • Communication skills are highly valued.
  • Candidate must be knowledgeable in Microsoft technologies (MS Windows 7, XP, MS Office, and MS Outlook).
  • Knowledge of VPN, Certificate Authorities, Active Directory, and mobile device is recommended.
  • Mobile device support in an enterprise environment
  • Customer Service "soft skills"

Desired Qualifications:

  • Experience performing hard drive encryption
  • Experience with troubleshooting networking, application errors, certificates, authentication and email
  • Experience with Certificate Authorities
  • Experience with Mobile Device support, particularly iOS.

SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability.


Job ID: BBBH223160
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