Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Customer Service Representative jobs in Portland, OR delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Customer Service Representative

Asphire Staffing • Portland, OR

Posted 1 month ago

Job Snapshot

Full-Time
Degree - None
$13.00/Hour
Energy - Utilities - Gas - Electric
Customer Service

Job Description

Our client, who is the largest provider of One Call services in North America supporting 17 states, is currently looking for several individuals to hire for their inbound call center operations as Customer Service Representatives (CSR).  These Customer Service Centers are inbound notification centers that receive requests for the marking of buried utility lines prior to digging.  The Customer Service Representative will answer inbound calls and interview callers who are digging where the ground is going to broken.  During this interview, CSRs obtain information about the caller’s dig site. Once the CSR has properly completed a “ticket” form, he/she will then identify the work locations on a map similar to those found on the Internet (like Google Maps). Then, the notification center computer relays the “ticket” to the participating companies in the dig area. The facility operator/utility uses the ticket information to identify possible conflicts with their buried utility lines.

CSRs must be quality-oriented and have excellent communication and organizational skills. Each CSR must be a self-motivated team player with an eye for detail. In order for CSRs to provide a superior level of service, each person hired as a CSR will be dependable, have good attendance and be punctual, demonstrate accuracy while processing tickets and display a genuine commitment to achieving the goals of the center.

Customer service reps. will answer approx. 60 to 80 calls per day and will process the tickets after each inbound call. This will include verifying the information on the ticket is correct and generating information from the map to identify each dig location. The CSR will also enter the following information:

1.     Contact information of the site

2.     Type of work being performed

3.     Details of the dig

4.     Mapping the data to the exact location that is known.

Duties will include:

  • Answer incoming calls in a timely and efficient manner.
  • Obtain sufficient and accurate ticket information from callers.
  • Demonstrate accuracy when entering tickets
  • Demonstrate proficiency in handling all types of locate requests
  • Attend staff meetings regularly.
  • Provide excellent customer service.
  • Achieve the minimal ticket quantity and/or processing time and ticket quality standards.
  • Obtain sufficient and accurate ticket information from callers
  • Follow all Company Policies and Procedures while meeting the minimal ticket quantity and/or processing time and ticket quality

Job ID: BHJOB6306_10428
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.