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Customer Care Specialist

Global Employment Solutions Inc. • New York, NY

Posted 27 days ago

Job Snapshot

Full-Time
Travel - None
Experience - 1 years
Degree - 2 Year Degree
$20.00/Hour
Not for Profit - Charitable
Customer Service

Job Competition

75+

Applicants

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Job Description

A huge Non-profit organization is currently seeking driven Customer Care Specialist for a long-term temporary assignment located in NYC. If you are interested, quickly attach the resume for review.

  • WHO: A huge agricultural Manufacturing company
  • LOCATION: New York, NY 10018
  • DURATION: 6 Months
  • COMPENSATION: $20/HR - $23/HR
  • SHIFT: M-F 1st shift
  • BENEFITS: Eligible for full Medical, Dental and Vision coverage pass 90 days on the assignment.

JOB DESCRIPTION:We are seeking a temporary Information and Referral Center specialist who can provide answers to callers’ questions and e-mail inquiries and requests, based on the company’s guidelines, FAQs, official documents, and other resource materials.

The specialist will log calls into Salesforce (case management) CRM Internet-based software, and make reports on calling patterns, recurring inquiries, peak calling hours and complaint calls. She/he will answer or forward e-mail inquiries and requests to the appropriate staff members. A positive attitude and ability to work within a team environment are essential

  •  Minimum of 1-2 years’ experience in the customer service environment.
  • Customer service experience
  • Solid computer skills
  •  Direct technical support and problem-solving to customers engaged in Digital Cookie
  •  Knowledge of software ticketing system (such as Salesforce case management)
  •  Demonstrated experience working independently, with occasional supervision
  • Experience interpreting requests and determining correct results.
  • Demonstrated experience gathering and analyzing data as well as resolving problems.

YOU MUST ATTACH YOUR RESUME IN ORDER TO MOVE FORWARD WITH YOUR APPLICATION. THANK YOU.

Job ID: BHJOB22584_176126
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