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ATM Service Technician (Firstline) - Manhattan, NY

Diebold Nixdorf New York Full-Time
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Are you looking for a great opportunity? It's time to consider Diebold Nixdorf! As a global leader in integrated self-service solutions, we offer employees more - more recognition, more rewards, more opportunities. Here's your chance to join our dynamic team! Right now, we are seeking an Electronics / Computer Repair Technician to provide maintenance for ATMs, retail point of sale equipment, and related PC and PC peripherals. If you are mechanically and technically inclined, and have a passion for customer satisfaction, this is the career opportunity for you!

As an ATM Service Technician you would be expected to perform basic installation and minor repairs on all Diebold Nixdorf products and services. This includes scheduled cleanings and other basic maintenance on conventional products such as locks, vaults, etc. as well as special project work, as needed. This position may require the use of basic hand tools, limited parts and a general understanding of PC, PC peripherals and network connectivity.

Responsibilities include:

  • Prioritizing and planning service calls
  • Contacting the customer with the estimated time of arrival
  • Escalating problems and reassigning calls when appropriate
  • Accurately reporting service data
  • Interacting in a professional manner with customers to foster positive relationships
  • Performing some minor maintenance on ATMs (e.g., replacing light bulbs, card reader belts, air filters, etc.)
  • Performing basic installation functions (e.g., pulling cables, mounting devices, installing Mas-Hamilton locks)
  • Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.
  • Following key/alarm/combination control processes in assigned area of responsibility
  • Supporting service technicians in performing preventative maintenance inspections on conventional products
  • Maintaining effective communication with management and team members
  • Developing working knowledge of all operating standards, practices, and procedures

Are you ready to get started? Here's what you'll need to qualify for this exciting career opportunity.

  • High school diploma or GED
  • Valid driver's license
  • Ability to use basic hand tools and limited parts
  • Basic understanding of PC, PC peripherals, and network connectivity
  • Demonstrated ability to represent the company in a dependable and professional manner
  • Ability to work independently with little supervision
  • Acceptance of exposure to the outside elements
  • Shift adaptability, which could include nights and weekends, and good customer relations skills
  • Sense of urgency, organizational skills and work in team environment
  • Ability to pass MVR, background and drug test

Benefits

At Diebold Nixdorf, we understand that our employees are our most valuable resource. That's why we offer competitive compensation packages and a supportive environment with good work-life balance. In addition, we provide opportunities for growth and development so that our employees can continually develop their competencies, skills, and talents, and pursue advancement opportunities. Benefits include:

  • 401(k) Savings Plan
  • Employee Stock Purchase Plan
  • U.S. Savings Bonds
  • Educational Assistance
  • Short and Long-Term Disability Plans
  • Flexible Spending Accounts
  • Employee Assistance Program
  • Adoption Assistance
  • College Scholarship Program
  • Life Insurance



Diebold Nixdorf, Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, genetic information, disability or protected veteran status.

 

Skills required

Assembling
Machinery
Hydraulics
Preventive Maintenance
Perform Repair
Installations (Manual/Mechanical)
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Diebold Nixdorf, Incorporated (NYSE: DBD) is a world leader in enabling connected commerce for millions of consumers each day across the financial and retail industries. Its software-defined solutions bridge the physical and digital worlds of cash and consumer transactions conveniently, securely and efficiently. As an innovation partner for nearly all of the world's top 100 financial institutions and a majority of the top 25 global retailers, Diebold Nixdorf delivers unparalleled services and technology that are essential to evolve in an 'always on' and changing consumer landscape.

Diebold Nixdorf has a presence in more than 130 countries with approximately 24,000 employees worldwide. The organization maintains corporate offices in North Canton, Ohio, USA and Paderborn, Germany. Shares are traded on the New York and Frankfurt Stock Exchanges under the symbol 'DBD'. Visit www.DieboldNixdorf.com for more information.

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