Network Administrator

Position Summary: The Network Administrator is responsible for the system network, software, phone system, and company hardware.

Primary Roles and Responsibilities:

• Accountable for Company Computer Network infrastructure (System up time)
• Accountable for Company telecommunications infrastructure and devices, including phone system, tablets, mobile phones, and MDM
• Manage and maintain hardware and software (Employee Devices and System Devices)
• Data integrity, security, and analysis
• Primary point of contact for technical system, hardware, and software support
• Manage issues and queues

Essential Duties and Responsibilities:

• Accountable for the uptime of the internal network systems, communication systems, individual computers/devices, and integrity of company computer data (Some systems are managed internally while others utilize Consultant and Vendor services to maintain systems)
• System network devices (Servers, Routers, Switches, etc.)
• Server/workstation operating systems upgrades and patches to be kept up to date
• Make recommendations for upgrades and changes
• Maintain company network
• Troubleshoot hardware, software, and connectivity issues
• Maintain a ready stock of computers for immediate replacement in case of a breakdown
• Procure replacement devices and plans
• Manage company mobile devices (phones, tablets, AirWatch, etc.)
• Maintain company phone and voicemail system
• Maintain Technical Support Issue Log
• Make employees aware of the Tech Support log and tracking
• Respond with resolution or update via phone or email within 1 business day of original issue
• Follow-up again with final resolution via phone or email
• Track updates and resolutions in the Technical Support Queue
• Communicate potential problems/trends to managers
• Accountable for the integrity and backup of company computer data
• Backup files, library of programs, procedures, network devices, and logins
• User access and security to all company systems
• Accountable for Business Software installation and updates as necessary
• Recommend upgrades and changes
• Coordinate and setup CRM
• Provide analytical data to departments and employees of all companies
• SRS Reporting development and management as needed for company operations
• Pull data/Smartlists for audits, year-end close, or as needed
• Engage in continuing education about software, hardware, programming, reporting, systems, etc.
• Software user conferences
• Online training
• System Maintenance/Setup
• Windows Servers
• VSphere
• Veeam Backups
• Data Analytics
• SQL
• SSRS/Power BI
• Websites
• WordPress
• Windows PCs (setup and troubleshooting)
• Mobile Phones/Tablets (setup and troubleshooting)
• Software
• ERP System Experience
• CRM Systems Experience
• Microsoft Office 365 Administration experience
• Microsoft Windows Administration experience
• Other
• Multi-Factor Authentication
• Assist Employees with computer/software as needed