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Company Contact Info
- Spokane, WA
- Colby Jenkins
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Tier II Support Engineer
TEKsystems, Inc • Spokane, WA
Posted 28 days ago
Primary Duties and Responsibilities:
*Provide Tier 2 support for all desktop, laptop, phone and other computing equipment
*Participate in the diagnosis and resolution of problems in response to customer reported incidents
*Participate in the planning and delivery of technical support services, including troubleshooting, installation, removals, moves, customer assistance, and/or training, in response to customer requirements
*Follow IT protocol and management processes to maintain desktop systems under the direction of System Administrator staff
*Manage service requests via ticket tracking system
*Triage and prioritize service requests and escalate appropriately
*Create documentation for desktop setup, maintenance, repair and asset tracking
*Develop training materials and procedures, and/or train users in the proper use of hardware and software
*Set up equipment for employee use, ensuring proper functionality
*Refer major hardware or software problems or defective products to vendors or technicians for service
*Prepare evaluations of software or hardware, and recommend improvements or upgrades
*Provide feedback on problematic trends and patterns in customer support
*Drive between MHS sites
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.