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Customer Service in Mississippi
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Customer Service Representative

Prestige Staffing Oxford Full-Time
$14.00/ hour
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Customer Service Representative - 


Knowledge/Experience:

  • High school education or equivalent is a MUST 
  • Bilingual in Spanish and English is a plus
  • 1 year customer service experience in a call center environment
  • Must be familiar with a combination of Medicare, Medicaid, managed care, insurance, and EOBs


Position Responsibilities:

  • Respond to telephone or written correspondence inquiries from members and/or providers within established time frames utilizing current reference materials and available resources
  • Provide assistance to members and/or providers regarding website registration and navigation
  • Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
  • Process written customer correspondence and provide the appropriate level of timely follow up
  • May coordinate member transportation and make referrals to other departments as appropriate
  • Maintain performance and quality standards based on established call center metrics including turn-around times

Additional Information

This is a contract position that will last 3+ months.  Great opportunity with a great company.  $15/hour.  Monday through Friday position (with a rotating Saturday) and hours will range from 7:30am - 5:30pm.

Keywords

Customer service, medicare, medicaid, insurance, eob, medical, health, healthcare, front office, verification, registration, check in, call center

call center experience, healthcare terminology

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Details

Based on Job Title, Location and Skills
$14
Below Avg. Average Above Avg.

Career Path

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Customer Service Representative
$14.00/ hour
Estimated Salary: $64K
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Job ID: BHJOB9747_22588

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Prestige Staffing is an award-winning, nationally recognized leader in professional staff augmentation serving the IT and Healthcare industries. Our clients range from Fortune 500 companies to small entrepreneurial enterprises. We partner with these progressive companies in their search to hire the best full-time and contract talent needed to deliver on their company mission.

Since 1999, Prestige Staffing has expanded from a small, locally-based business to become a national entity with offices in Atlanta, Austin, Chicago, Dallas, New York City and St. Louis. Most recent accomplishments include the Inc 5000 List of America’s Fastest Growing Companies (2007, 2008, 2009, 2013, 2014, 2015, 2016) and Inavero’s Best of Staffing (2011, 2012, 2013, 2014, 2015, 2016), recognizing the top 2% of staffing agencies in all of North America.

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