We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.
At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.
“Mercy Hospital Rogers has been designated a Top 100 Hospital by IBM/Watson, formerly Truven, for 2019. We are the only hospital in the state of Arkansas receiving this award”
Provides direct and indirect patient care activities under the direction of an RN. Assists patients with activities or daily living, provides for personal care, comfort and assists in the maintenance of a safe and clean environment for patients.
We’ll Support You at Work and Home
Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We offer day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds to benefit-eligible co-workers, including those working 48 hours or more per pay period!
What Makes a Good Match for Mercy
Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.
Provides direct patient Care under the supervision of RN/LPN in a competent, personalized, and compassionate manner.
A. Successfully demonstrates proficiency of basic skills, equipment, and procedures, including unit specific skills.
B. Assists RN, LPN or physicians staff with examinations procedures and other processes related to patient care.
C. Reviews and completes assigned tasks initiated by the interdisciplinary care team.
D. Promptly communicates problems to the interdisciplinary team.
E. Assists with and accompanies patients during admission, transfer, and discharge processes .
F. Provides activities of daily living care; which may include feeding, bathing, pericare/foley care, oral/dental hygiene, combing hair, back care, assistance with dressing, changing bed linen, cleaning over-bed table and bedside stand, straightening room, and other general care as needed.
G. Clears overbed table prior to meal times.
H. Promptly passes trays and assists with positioning patient and preparing food items if necessary.
I. Fresh ice water provided to patient at 0630 and 1830 as needed.
J. Promptly notifies nurse when patient complains of pain.
K. Proves general patient care such as position patients, lifting and turning, assisting in use of bedpan or commode, and ambulating per treatment plan. Uses body mechanics and available resources to provide for patient and coworker safety.
L. Vital signs per department routine, or as ordered by physician, may include temperature, pulse, respiration, weight, blood pressure, pulse oximetry. Immediately reports VS or patient condition that is not within hospital or department defined parameters.
M. Accurate Intake and Output measurement.
N. Checks for reddened areas or skin breakdown and reports to RN or LPN.
O. Keeps patients clean, dry and bed and room tidy at all times. Protects modesty by covering and draping patients.
P. Assists with restocking isolation carts & nurse servers.
Q. Complies with Isolation Precautions utilizing appropriate PPE when caring for patients in isolation.
R. Provides post-mortem care and assists in transporting bodies to the morgue.
S. Promptly corrects and/or reports unsafe conditions to the RN or LPN.
T. Adheres to policies and procedures of the facility and individual department.
U. Performs capillary blood sampling (PCx) per hospital policy with accurracy
V. Complies with hospital P & P with specimen labeling.
Documents in a manner which is complete, accurate and legible in all designated areas: supportive of core measures & bundle compliance standards
A. Assists with data collection (height, weight, VS) when new patient is admitted to clinical area; orients patient to department routines and hospital room.
B. Documents in real time in electronic medical record; VS, weight, height, adl's and intake and output data per hospital policy.
C. SCD if ordered, documentation will reflect use which is supportive of DVT prevention
D. Ebicer if ordered, documentation will reflect use
E. ADL's details are to be documented anytime care is provided especially bathing/linen changes/pericare & oral cares
F. Activity levels such as up to BR/up bedside commode/waling in hall/up chair/turns are to be documented each time activity is completed
G. Ensure that Foley securement devices are being used
Provides age specific knowledge and skills where applicable. Works effectively with various cultures and ethnic groups.
Communication skills as evidenced by:
A. Communicates verbally and non-verbally in a concise, effective and appropriate manner to all hospital personnel, physicians, patients, and family/significant others:
*Reports off to oncoming CNA/PCT/SNI prior to leaving hospital. Hand-off patient reports are complete, concise, and accurate utilizing SBAR.
*Communications with dignity and respect to all personnel, physicians, patients and visitors.
*Checks mailbox, email and bulletin boards each shift.
*In the event of a coworker conflict or disagreement, request to speak with coworker in private and communications concerns assertively and directly. If resolution is not obtained, seeks assistance from Charge Nurse, Clinical Coordinator, House Supervisor or Clinical Director.
*Notifies Unit Secretary or Charge Nurse before leaving unit.
B. Displays a positive attitude.
C. Works as a team with other area coworkers, assisting other clinical areas as needed and/or requested. Proactively seeks opportunities to assists in care of all patients.
*Ensures patient needs are met and ensures supplies available for the oncoming shift.
*Demonstrates cooperation and support as a team member.
E. Encourages patient education that complements indisciplinary care plan:
F. Offers suggestions toward improvement of patient care processes.
G. Orients new CNA/PCT coworkers to department procedures.
F. Answers all call lights and telephone promptly and professionally. Is able to answer questions or direct caller to appropriate personnel.
G. Uses appropriate tools and resources for age, cultural or ethical needs.
H.. Care provided using age-appropriate modification of procedure and communication
Actively supports Performance improvement Initiatives by following hospital policies, procedures, and programs; provides ongoing peer education (i.e. Customer Satisfactions, Physician Satisfactions, Co-Worker Satisfaction, and Process Improvement):
Demonstrates behavior that is supportive of cost effective patient care:
A. Reports occurrences to assigned nurse.
B. Reports allergic/adverse medication reactions to RN/LPN.
C. Adheres to Infection Control Policies.
D. Adheres to Employee Health Policies.
E. Identifies, documents and reports concerns where improvement will enhance patient care and safety.
A. Sets priorities and utilizes time efficiently in order to complete work on time.
B. Ensures items used are properly charged and utilized appropriately.
C. Removes and returns discontinued equipment.
D. Demonstrates work habits and demeanor which contributes to the effective functioning of the unit and department.
*Is responsive to staffing needs of the unit.
*Assists in maintaining unit cleanliness.
Enhances professional growth and development:
A. Attends education programs, mandatory inservices, workshops, and unit meetings (working towards attending 8 of 12).
B. Seeks out the utilizes education from professional journals and other accepted resources.
C. Incorporates knowledge obtained into practice patterns.
Provides safe environment of care for patients, visitors and staff.
A. Identification of safety, infection control, and work environment hazards with prompt resolution and/or reporting of problems.
B. Demonstrates current knowledge of:
*Knowledge and compliance of HIPAA standards and regulatory agency requirements.
*Hazardous Material Identification
Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:
Education: High School graduate or equivalent or current High School Student who is 17 years of age or older. Current Certified Nursing Assistant or equivalent military training. Current Basic Cardiac Life Support certification within three (3) months of hire.
Certifications: Current Arkansas certification for nursing assistants or completed one clinical semester in an accredited RN program.
Other: Ability to read and communicate effectively in English. Basic computer knowledge.
Preferred Experience: One year nursing aide experience.
Preferred Other: Additional languages preferred.
Patient Care Technician
Licensed Practical Nurse
Certified Nursing Assistant