Volt is seeking an excellent opportunity for a Corporate Travel Consultant.
This position will be based in Oswego, IL. The successful candidate will be responsible for making professional, accurate and cost-effective travel arrangements for all clients within company guidelines and standards for excellent customer service.
Major Areas of Accountability
Complete travel arrangements for client with air, hotel, car and ground transportation vendors. Utilize preferred vendors to maximize cost savings for client.
Responsible for a large volume of hotel bookings.
Quality Control, ticketing, follow-up, passport and visa assistance, as needed.
Follow company procedures, guidelines, and standards in the areas of customer service, booking processes, etc.
Participate fully as a team member to assist as needed in completing all functions related to servicing the client.
Stay fully informed and abreast of all airline rules and regulations, tariffs, and other industry requirements, and accurately apply this information when making travel arrangements.
Maintain a high level of competency in operating the airline reservation system.
Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action.
Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity and efficiency/effectiveness.
Perform other tasks as required.
Qualifications for the Travel Agent include:
Previous GDS Experience (Sabre preferred)
Two (2) years of recent corporate travel industry experience
Working knowledge of all aspects of a travel agency.
Back office Accounting (TRAMS) experience, a plus
Demonstrate thorough knowledge of travel industry rules
Proficiency of at least one CRS
Proficient in Excel
Positive, can-do approach
Strong team player
Strong organizational skills
Ability to multi-task
Display excellent customer service skills
Excellent verbal and written communication skills
Knowledge of all aspects of travel agency operations a plus
Meeting Planning a plus
Volt is an equal opportunity employer.
Attention To Detail