The Group Administrator has direct responsibility for the overall management and operation of assigned program(s) and provides oversight for the management and operation of additional Administrators and their assigned program(s) in an appointed area. The Group Administrator reports directly to first line regional operational management which may be an Area Director, Regional Director, or Vice President of Operations, depending on the region/demographics.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and tasks may be assigned.
- Responsible for overseeing overall operation of assigned clinics from a fiscal, clinical, technical, regulatory, personnel, business management and growth perspective in accordance with Company goals.
- Oversee patient scheduling, admission and retention at assigned clinics.
- May work with Administrators toward the achievement of monthly, quarterly and annual projections based on financial and management objectives.
- Responsible for achieving financial targets to include budget, labor costs, supply costs and expenditures at assigned clinics.
- Supervise the review/recommendations of all incident reports and ensure action is taken relative to incidents as appropriate.
- Participate in promoting a quality management program at assigned clinic(s) through education and involvement of staff and patients in outcomes as well as responsibility to achieve corporate goals for quality. Participates in QAPI meetings and quality improvement committees.
- Works with Administrators to maintain chronological, thorough, and appropriate documentation in the patient record of all treatments, activities, and communication with the patient, physician and other healthcare professionals.
- Assures that assigned clinics are in compliance with all applicable federal, state, and local laws and regulations and receive continuing certification from all statutory and regulatory agencies.
- Assists Administrators with necessary Corrective Action Plan development, implementation and follow through as required for internal and external surveys.
- Assures compliance with required Governing Body meetings, monthly CQI meetings and care plan conferences and assures documentation of such through recorded minutes.
- Assures a safe and sanitary physical environment is maintained throughout the assigned facilities; that all equipment is maintained and functions properly; and that adequate and appropriate inventory levels of all supplies are available and used correctly.
- Understands, leads and promotes the Company’s mission and philosophy relating to ethics, integrity, safety, corporate responsibility and objectives.
- Develops physician and referral source relationships and oversees local marketing efforts.
- Acts as liaison with Medical Directors and physicians to coordinate quality patient care.
- Acts as liaison between the clinics and clinical teams and the corporate office and its departments.
- Actively promote GUEST customer service standards; develop effective relationships at all levels of the organization.
- Respond effectively to inquiries or complaints.
STAFF DEVELOPMENT/ RETENTION
- Develop, mentor and provide support to designated Administrators to achieve operational and clinical goals.
- Supervises the hiring of facility staff as needed in collaboration with Administrators and Human Resources Department.
- Ensure all staff at designated clinics meet required qualifications for position held and perform duties within limitations established by and in accordance with company policy/procedures, health care professionals practice acts, applicable state and federal laws and regulations.
- Oversee training, development, and performance management of all clinic personnel.
- Uphold management goals of corporation by leading staff in team concepts and promoting a team effort.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Demonstrated ability to function in a leadership position and to perform in new and emergent situations with sound judgment.
- Demonstrated analytical and problem-solving skills are required.
- Minimum of one (1) year previous dialysis management experience preferred.
- Excellent leadership and coaching skills.
- Strong public relations skills for dealing with physicians, vendors, hospital personnel, Managed Care Organizations, etc. are valuable.
- Must have basic computer skills, including Microsoft Office (Word, Excel, Outlook); proficiency in all USRC applications required within 90 days of hire.
- Must meet applicable, specific state requirements. (See addendum for Administrator)
U.S. Renal Care is an Equal Opportunity Employer/Disabled/Veteran.
Training And Development