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Project Manager at Cortech

Project Manager

Cortech Atlanta, GA Full Time
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Senior Software Support Consultant
The Senior Software Support Consultant works in a complex technical environment, resolving and providing solutions to customer problems. They identify, design and develop solutions for product and system problems. They communicate with internal and external organizations to resolve problems whilst maintaining full ownership. Offer input and gain knowledge as a subject matter expert on products, systems, and services Knowledgeable across the related LOB product range including all solution(s) currently released and supported Knowledgeable on assigned solution(s) to SME level and assists others with investigations Knowledgeable on 3rd party products used within customer solutions Mentoring and assisting support peers in product and systems technical details, management of issues and all aspects of the respective role Prepare and deliver training on products and systems, as appropriate Prepare various technical documents on technologies, customer environments, products and systems Provide advice to engineering on new product designs Input and guidance to engineering on potential resolution of product defects Input and guidance to engineering on issues encountered during engineering field trial Design corrective action(s) to resolve product or system problems with no known solutions. Gather and analyze information, formulate and test hypothesis Identify, design, develop and validate solution Ability to research problems with no known solutions and design solutions for identified problems Collaborate and communicate with technical suppliers including other Software Support Engineers, Third Party Suppliers, Product Development Engineers, Solutions Managers, Professional Services and Technical Support Specialists as appropriate; whilst maintaining ownership of the incident Ability to manage multiple issues of differing stages of investigation and priority without assistance. Work with product developers to assess and create product alterations and contribute to long term solutions Actively participate in making the team a success by achieving the team objectives Actively participate in making the team a success by achieving the team objectives Adherence to GS2 SLA Guidelines & RWG Target Qualifications BASIC QUALIFICATIONS * Bachelor of Science or Master of Science degree in a discipline related to the product technology - usually electrical, mechanical, computer engineering, or computer science * Minimum of 6 years software related job experience (support/development) Or * High school education * Minimum of 10+ years software related job experience (support/development) Experience * Minimum 5 years experience within related LOB NCR Support, Engineering or PS Organizations


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