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  • Carlsbad, CA

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Franchised Director of Rooms

Marriott • Carlsbad, CA

Posted 8 days ago

Job Snapshot

Full-Time
Hotel - Resort
Hospitality - Hotel

Job Description

Posting Date Jan 16, 2018



Job Number 180005K3

Job Category Rooms and Guest Services Operations Location Sheraton Carlsbad Resort & Spa, Carlsbad, California VIEW ON MAP Brand Sheraton Hotels & Resorts Schedule Full-time Relocation? No



Position Type Management



Start Your Journey With Us

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply online at: www.sheratoncarlsbad.com/careers

Additional Information: This hotel is owned and operated by an independent franchisee, Azul Hospitality Group. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.



Job Description

Sheraton Carlsbad Resort & Spa is seeking a Director of Rooms to manage all guest service, laundry, housekeeping and spa departments to ensure efficient, cost effective and quality services are provided to guests for a positive experience in the hotel.

This is an exciting opportunity for an experienced Rooms Manager seeking to further career growth as the property complex will be undergoing substantial developments over the next 18 months to an already amazing product. These improvements include the expansion of our current property into a property complex, the addition of a new Westin Hotel, projected to open in 2018, and renovation of the existing Sheraton Carlsbad!



Position Overview

This position is responsible for short and long term planning and day-to-day operations of the rooms and related areas. Recommend budget and manage expenses within approved budget constraints. Major areas of responsibility/management include: Front Office, Guest Services, Housekeeping, Laundry and Spa. The Director of Rooms will participate in total hotel management as a member of the hotel Executive Committee.



ESSENTIAL FUNCTIONS

  • Manage the human resources in the rooms division in order to attract, retain and motivate the employees. Hire, train, develop, empower, coach and counsel, conduct performance reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate. Oversee departmental matters as they relate to federal, state and local employment and civil rights laws.
  • Reviews Schedules with appropriate managers to ensure staffing is based on occupancy and hotel activity.
  • Weekly room inspections " minimum 5 rooms to involve Executive Housekeeper, Chief Engineer & Housekeeping Supervisors to ensure that the cleanliness and condition of guest rooms are maintained.
  • Maintain labor costs within budgets as directed by the financial budget of the hotel and department.
  • Develop, recommend, implement and manage the rooms divisions annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.
  • Implement company programs and manage the operations of the division in a manner consistent with federal, state and local laws and regulations and Starwood policies and procedures to ensure a high level of quality and customer satisfaction.
  • Maximizes hotel revenues through up-sell program, 95% occupancy strategies, amusement park ticket sales and parking revenues by ensuring proper ticket accountability and cash handling procedures.
  • Communicates daily with other Rooms division management on activities, goals, objectives, variances of the Guest Service and housekeeping Department.
  • Resolve guest complaints as appropriate to maintain a high level of customer satisfaction and quality.
  • Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for hotel guests, staff and company assets.


Qualifications

  • The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
  • The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision.
  • Must possess supervisory and management skills to communicate and express ideas and directives clearly to employees.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
  • Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
  • Advanced knowledge of the principles and practices within the rooms discipline and hospitality profession, including experiential knowledge for management of people and complex problems.
  • Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
  • Ability to make decisions with only general policies and procedures available for guidance.
  • Must be able to negotiate, convince, sell and influence professionals and/or hotel guests.
  • Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.


QUALIFICATION STANDARDS

  • Education
  • High school or equivalent education required. Bachelors Degree preferred.
  • Experience
  • Four to six years experience in Hotel Front Office/Housekeeping/Guest Services, including at least four years supervisory experience in a property of similar size and quality required.
  • Brand experience preferred.

Sheraton Carlsbad Resort & Spa

5480 Grand Pacific Drive, Carlsbad, CA 92008

Apply online at www.sheratoncarlsbad.com/careers

This company is an equal opportunity employer.



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Job ID: 180005K3-en-us
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