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Configures, troubleshoots and maintain VoIP devices and related systems by working with network facility and hardware/software vendors to ensure timely problem resolution. Utilizes management applications to identify faults, ensure the provision of data or other telecommunications access to customers, and the movement of information from one location to the other. Performs moderate to complex tasks related to telecommunications including, but not limited to: assisting with planning, configuration, quality assurance testing, support of, and trouble shooting, as it pertains to the software and hardware for large, multi-site VoIP networks and systems
Bachelor’s degree in related field or equivalent (typically five or more years of relevant experience). 2 to 5 years of directly related experience required, performing implementation, operational support and maintenance of one or more of the following three technology platforms: Avaya Aura Communication Manager, Avaya Media Gateway and Avaya CMS in a large voice over IP environment Avaya System Manager; Avaya Session Manager, Oracle ACME SBC and Avaya Aura Messaging
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Operations Support Systems