The Service Manager is responsible to oversee total maintenance facility to include building and grounds. Responsibilities include maintaining a preventive maintenance program, supervising, coordinating and negotiating facility repairs while having the ability to make fact, cost-based repair decisions. Service Manager should have thorough knowledge of mechanical repair, supervision experience and mechanic productivity of diesel tractors and trailers. Knowledge of computers, cost analysis, evaluating facility P & L performance, review and manage vendor repair estimates, inventory, DOT Compliance, OSHA Compliance and conducting Safety meetings.
Essential Duties & Responsibilities
Check for PMs, campaigns, and other repairs as needed.
Review and update report for all equipment out of service outside vendor and in-house, as well as vehicle history
Discuss equipment needs with operations and assign proper technician based on skill sets and experience.
Inventory and parts management, to include tires ordering.
Monitor all maintenance activity through Company generated reporting, including trends
Communicate with breakdown department to ensure
Deliver monthly safety & OSHA training and maintain attendance logs
Perform monthly facility/service truck safety inspection as per attached forms.
Evaluate all shop maintenance employees & recommend training plans as needed career growth and development
Routinely evaluate performance of existing vendors. Ensure invoicing, pricing and delivery schedules are met as expected and agreed upon.
Maintain high level of service with both internal and external customers.
Minimum Experience, Education, and Training Required:
At least 3-5 years of similar management experience
At least 3-5 years of mechanics experience in medium/heavy truck repair
Computer applications MS Office & AS 400
Post high school / technical school education not required, but desirable
Strong supervisory skills in dealing with people
Excellent oral and written communication skills
Ability to create a team environment
Strong internal & external customer service skills
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Founded in 1932, today NFI owns and operates more than 2,000 tractor trailers, employs over 6,200 individuals, operates over 23 million square feet of contract and public warehouse and distribution space, and generates $1B+ in revenue annually. It is a fully-integrated supply chain solutions provider, offering logistics, distribution, transportation, intermodal, global shipping, real estate and packaging services across the U.S.
Headquartered in New Jersey and privately held by the Brown family since its inception in 1932. NFI is a partner in the Environmental Protection Agency’s SmartWay program, which is dedicated to increasing energy efficiency and reducing the impact of the freight industry upon the environment. NFI is a one-stop resource for integrated supply chain solutions.
At NFI, you're more than an employee, you're part of the family. Since 1932, NFI has been making strides to provide a work environment where employees can thrive, grow and succeed.
Whether you're an experienced professional or recent college or driving school graduate, we invite you to join our family of 6,000+ corporate, transportation, distribution, and driver professionals.