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Rolling Stock Fleet Support Engineer at System One

Rolling Stock Fleet Support Engineer

System One Wilmington, DE Full-Time
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This is a permanent, full time, direct hire job opportunity offering W2 annual salary & full benefits and relocation assistance.

Please send me your details (resume, work authorization status, current location, availability and W2 annual salary compensation expectations - $K/year) directly to: [ Email address blocked ] - Click here to apply to Rolling Stock Fleet Support Engineer for an immediate consideration. Make sure to include both the job title and location of the job if you email me directly.


Fleet Support Engineer (Support Operator) works to ensure Amtrak Acela high speed trains operations.

The job consists in providing technical support to both the Operator (Control Room, possibly directly drivers) and train manufacturer teams, analyzing data coming from the smart system (on-board, trackside) and from the Operator. For this they can rely on existing advanced tools enabling not only trains remote monitoring but also predictive maintenance and prognosis for the highest service performances.

- First role of Fleet Support Engineers is to analyze real time information available from the remote monitoring systems, providing to the whole transport organization an accurate view of the current condition of the rolling stock and infrastructure equipment for the best availability of the whole system.  This real time monitoring enables immediate efficient advice to the Control Room in contact with the drivers (possibly directly to the drivers themselves) in case of system fault occurring during service, combining equipment status with technical knowledge to ensure minimum perturbation of the service. Remote monitoring also enables the early detection of necessary maintenance (preventive or corrective) before it becomes visible in service, allowing maximum system availability for minimum maintenance. Based on dashboards and rules generating alerts support operators can extract from “big data” the key information and create notifications destined to the maintenance teams, for intervention at the best time.

- Second role, also real time, is to analyze, filter and dispatch the failure notifications generated by the Operator (Control Room) to confirm necessity of train manufacturer intervention or reject failure notifications, complete notifications with all additional data available (e.g. associated faults codes, relevant maintenance history, etc.) providing as many inputs as possible to the troubleshooters to make their intervention fast and conclusive, support the maintenance planner to allocate estimated intervention time.

- Third role of the Help Desk is to support the train manufacturer’s teams in improving/sustaining Reliability performance of the Rolling Stock, doing background analysis of all data collected: received via various remote systems or collected “manually” by the maintainers on the different equipment. Explaining spot failures, looking for recurrent failures, supporting the Warranty Manager and Engineering Manager to continuously improve the Reliability performance, Assessing the efficiency of corrective actions related to recurrent issues, monitoring their effect especially for system Reliability.

- The fourth and last role of the support operator is to remotely assist Amtrak staff for the execution of the maintenance operations (preventive and corrective), during shifts not covered by the dedicated team of on-site support Engineers. 

Skills, Experience, Education:
- Ideally either Bachelor’s or Master’s degrees in engineering disciplines (but the right experience will be considered instead) 
- Previous technical / engineering experience with rolling stock (design, manuacturing, operations, support, warranty services, etc)


Please send me your details (resume, work authorization status, current location, availability and W2 annual salary compensation expectations - $K/year) directly to: [ Email address blocked ] - Click here to apply to Rolling Stock Fleet Support Engineer for an immediate consideration. Make sure to include both the job title and location of the job if you email me directly.

 

 

Recommended skills

Engineering
Help Desk
Infrastructure
Analysis
Warranty
Operations
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Job ID: BHJOB2509_184844

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