$21.00 to $25.00 hourly
We are seeking a motivated and detail-oriented Sales Support Representative to join our dynamic sales team. The Sales Support Representative will play a crucial role in providing administrative and operational support to our sales department, contributing to the overall success of the organization. This position requires excellent communication skills, a strong attention to detail, and the ability to effectively manage multiple tasks in a fast-paced environment.
- Order Processing: Efficiently process sales orders, ensuring accuracy and timely entry into the system. Collaborate with internal teams to resolve any discrepancies or issues that may arise during the order fulfillment process.
- Customer Communication: Maintain positive and professional communication with customers, addressing inquiries, providing product information, and assisting with order status updates. Serve as a point of contact for customers' questions and concerns.
- Documentation and Reporting: Maintain organized records of sales orders, customer interactions, and relevant documentation. Generate and analyze sales reports as needed to support decision-making by the sales team and management.
- Inventory Management: Assist in monitoring inventory levels and coordinating with the inventory team to ensure product availability for customer orders. Alert the sales team of any potential inventory shortages or delays.
- Sales Team Support: Provide administrative support to the sales team, including preparing sales presentations, creating sales materials, and assisting with sales-related paperwork. Collaborate with the sales team to ensure accurate and up-to-date information is available to support their efforts.
- Problem Solving: Address and resolve any customer issues or concerns related to orders, shipments, or products. Escalate complex issues to the appropriate teams while maintaining a high level of customer satisfaction.
- Process Improvement: Identify opportunities to enhance the efficiency and effectiveness of sales support processes. Work with relevant teams to implement improvements and streamline workflows.
- Product Knowledge: Develop a strong understanding of the products and services offered by the company to effectively assist customers and provide accurate information.
- High school diploma or equivalent; some college coursework preferred.
- Proven experience in a sales support or customer service role.
- Excellent written and verbal communication skills.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
- Detail-oriented with a commitment to accuracy.
- Problem-solving skills and the ability to handle customer concerns with professionalism.
- Adaptability and willingness to learn about the company's products and industry.
- Ability to work collaboratively as part of a team.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies
We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S
job openings must be legally authorized to work in the United States
Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan
for more information.
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An Equal Opportunity Employer
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