Sales Support

We are seeking a motivated and detail-oriented Sales Support Representative to join our dynamic sales team. The Sales Support Representative will play a crucial role in providing administrative and operational support to our sales department, contributing to the overall success of the organization. This position requires excellent communication skills, a strong attention to detail, and the ability to effectively manage multiple tasks in a fast-paced environment.

Key Responsibilities:

• Order Processing: Efficiently process sales orders, ensuring accuracy and timely entry into the system. Collaborate with internal teams to resolve any discrepancies or issues that may arise during the order fulfillment process.
• Customer Communication: Maintain positive and professional communication with customers, addressing inquiries, providing product information, and assisting with order status updates. Serve as a point of contact for customers' questions and concerns.
• Documentation and Reporting: Maintain organized records of sales orders, customer interactions, and relevant documentation. Generate and analyze sales reports as needed to support decision-making by the sales team and management.
• Inventory Management: Assist in monitoring inventory levels and coordinating with the inventory team to ensure product availability for customer orders. Alert the sales team of any potential inventory shortages or delays.
• Sales Team Support: Provide administrative support to the sales team, including preparing sales presentations, creating sales materials, and assisting with sales-related paperwork. Collaborate with the sales team to ensure accurate and up-to-date information is available to support their efforts.
• Problem Solving: Address and resolve any customer issues or concerns related to orders, shipments, or products. Escalate complex issues to the appropriate teams while maintaining a high level of customer satisfaction.
• Process Improvement: Identify opportunities to enhance the efficiency and effectiveness of sales support processes. Work with relevant teams to implement improvements and streamline workflows.
• Product Knowledge: Develop a strong understanding of the products and services offered by the company to effectively assist customers and provide accurate information.