The goal of the Disconnect-By-Discovery (DBD) Project is to investigate possible disconnection opportunities by thoroughly researching the order and provisioning history of a candidate, establish its current connectivity and utilization to ensure the circuit is no longer in use, and where necessary, obtain written authorization to disconnect the candidate in order to achieve savings and free up bandwidth by removing unneeded circuits from 3rd party billing.
REQUIRED SKILLS & EXPERIENCE:
Previously held either a Provisioning or Network Engineering position, preferably with our Business/VSO
Must be detail oriented
Must be capable of making good logical decisions
Must be capable of working within a team as well as individually
Must be PC proficient and have working knowledge of Microsoft Excel
DESIRED SKILLS & EXPERIENCE: Working knowledge of two or more our provisioning systems. ((Netpro (PC), F&E, TCOMs, MECCA, eASR & CAMEO)
JOB REQUIREMENTS: The contractor will utilize our provisioning systems and tools (Netpro (PC), F&E, TCOMs, MECCA, eASR & CAMEO, etc) to complete the following:
Establish that the DBD candidate is a non-working circuit with 3rd party billing charges
Become familiar with the complete order and provisioning history of the DBD candidate to ensure there is no legitimate explanation for the circuit's current state (backup circuit, etc)
Determine if authorization for disconnection has already been approved. If not, obtain written authorization for disconnection from the Account Manager or Customer
Process the disconnect order and send Disco ASR to all involved Telcos.
Monitor progress and resolve any issues/clarifications required to fully process the disconnection
Update workflow application (4WM) as steps are completed
Besides the system work, the contractor will need excellent communication skills to establish and maintain working relationships with many different organizations- both inside and outside of the company- in order to be successful on this project.
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