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Leasing Consultant at Middleburg Management, LLC

Leasing Consultant

Middleburg Management, LLC Atlanta, GA Full-Time

Middleburg is currently hiring for a hands-on experienced Leasing Consultant to help manage the leasing process and assist with resident relations. We are looking for an enthusiastic person who enjoys helping customers, has a desire for excellence, enjoys working in a fast-paced environment where no day is ever the same, and strives to meet all goals.
If you are motivated to work in a challenging environment, where your results will be recognized and rewarded, you should consider a career with Middleburg. We are looking for the best in the industry, those that genuinely wish to excel in their career. Come join a team where you have unlimited growth potential and career advancement.
The essential duties and responsibilities of the Leasing Consultant are as follows:
Leasing:

  • Manage all aspects of the leasing process, including leasing apartments, maintaining lists of available apartments, responding to telephone inquiries, qualifying prospective residents, showing apartments to Company standard, and preparing all move-in paperwork.
  • Generate interest in the community by touring the property with prospects and answering questions about the amenities, local community, and other property details.
  • Maintain market, demographic, economic, and community knowledge. Conduct monthly telephone market surveys and bi-monthly physical shop.
  • Uses the on-site property management software (RealPage, OneSite, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
  • Recommend programs and strategies to increase qualified traffic and closing ratios.
  • Promote resident and business referral and conduct outreach programs.
  • Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention.
  • Tele-market, cold-call, set appointments, and pro-actively contact prospective businesses.
  • Follow-up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls within 2 hours or other contacts to finalize decisions to lease and/or renew. Ensure both timely and accurate entering prospect and resident data into the software system.

Administrative:

  • At move-in, inspect the apartment with the new resident, fill out move-in inspection forms, review all leasing paperwork and property rules.
  • Manage lease renewal program by preparing lease renewal letters and packages for residents, track lease expirations, record notices to vacate and interview residents for reason, meeting with and contacting renewing residents in advance of move-out dates, prepare lease expiration letters, and renewal leases.
  • Ensuring that lease renewal documents are signed and implemented, as well as all fees and/or deposits collected in a timely manner.
  • Comply with all Fair Housing regulations and other laws as they relate to property-specific guidelines and occupancy standards.

Marketing & Customer Service:

  • Executive all marketing activities to drive traffic to the property and create a lasting first impression.
  • Maintain market knowledge with weekly telephone inquiries and monthly physical market shops.
  • Review collateral and advertising and make recommendations on market strategies to Community Manager and Marketing department.
  • Deliver unmatched service to residents to exceed their expectations, while maintaining resident retention.
  • Assist in the planning and preparation of resident functions.
  • Walk the property for curb appeal and overall property appearance.
  • Advise Community Manager of conditions at the community affecting the resident’s safety and dissatisfaction or the properties preservation.
  • Available for emergencies, resident functions, community affiliated events, and weekends
  • High school diploma or equivalent. Bachelor’s degree is preferred.
  • 1-year customer service or sales experience. Previous leasing experience a plus.
  • Excellent English communication skills, both verbal and written.
  • RealPage experience preferred.
  • Basic computer skills in a Windows environment; Knowledge of Internet navigation, applications, and accounting and property management software.

Physical Requirements:

  • Requires the use of telephones and computers.
  • Must be able to walk apartments and grounds including steps, frequently.
  • Occasionally requires lifting 20 pounds or less.
  • May require driving of golf carts.

Work Schedule & Location:

  • Will normally work weekdays and weekends; (hours may vary to meet the business needs of the property).

What we can offer you:

  • Great benefits – We offer 100% paid medical insurance coverage for our Employee only medical plans & subsided options for additional family members Medical, Dental and Vision plan options, Paid time off, Paid volunteer time off and paid holidays, 401(k) match, Employer paid Life and AD&D insurance coverage, and educational reimbursement.
  • A job that challenges you – Middleburg strives for excellence in knowledge, service, and integrity. Excellence in knowledge means that Middleburg recruits and trains top notch Team Members who are experts in their field and who continue to improve their industry knowledge. Team Members work together to provide excellent customer service that exceeds customers' expectations.
  • Great Culture - We embrace a culture of responsible leadership at all levels of our organization that encourages initiative to advance our mission and vision. We honor the dignity of all people, embrace differences, value new ideas, demonstrate empathy and strive to promote a caring and supportive environment for all. Our team is building a better world, one community at a time.

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Company Overview
At Middleburg Communities, we share a vision for greater value creation through community impact. Our success is rooted in a genuine desire to serve our local communities in thoughtful and holistic ways. By enhancing the lives of others, we contribute positively to neighborhoods and maximize real returns for our partners.
Since 2004 Middleburg has acquired, recapitalized, and developed +21,000 apartment units, executing approximately $3 billion in transactions. Headquartered in Vienna, VA with satellite offices in Atlanta, GA, Charlotte, NC, Charleston, SC, and Greenville, SC, Middleburg Communities currently owns and manages approximately 7,000 units.

Middleburg Communities is an equal opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran.

Job Type: Full-time

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