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Company Contact Info

  • Boca Raton, FL

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Customer Support Rep

Apex Systems • Boca Raton, FL

Posted 1 month ago

Job Snapshot

Full-Time
Other Great Industries
Admin - Clerical, Customer Service

Job Description

HelpDesk/ DeskTop Customer Service Technician

12 month rolling contracts

Boca Raton, FL. 

Apex Systems is seeking an eager to learn and hit the ground running HelpDesk/ DeskTop Customer Service Technician. This is a long term contract opportunity with plenty of room for advancement with in the company. This is a great opportunity to learn new technologies in an awesome environment. 

Job Details: 

  • Responding to inquiries and providing information to customers
  • Responsible for access control and security administration (password, troubleshooting and resets included)
  • Install, configure, and update software
  • Assist with the monitoring and tracking of inventory for the Information Technology Cost Center
  • Create and assign tickets in the Customer Database for various customer inquiries, issues, audio visual meetings, and when supporting Technicians
  • Coordinate, schedule, and document audio-visual meetings  
  • Participate in team projects and assignments
  • Responsible for reading and following Department’s Procedures and Policies
  • Responsible for understanding and enforcing the Department’s Policies and Procedures
  • Responsible for documenting solutions to Technology Issues Able to lift up to 25 pounds
  • Perform other related duties as assigned

If interested in this opportunity please email resumes to Alexis Lazar at  alazar@apexsystems.com

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178

Job ID: 962826
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