Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Ellisville, MO
  • Fast Switch, Ltd.

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Customer Service Representative jobs in Ellisville, MO delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Customer Service / Sales Representative - 51981 - EMO (JP7)

Fast Switch, Ltd. • Ellisville, MO

Posted 15 days ago

Job Snapshot

Full-Time
Computer Hardware, Computer Software, Internet - ECommerce
Information Technology

Job Competition

75+

Applicants

How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

Job ID: 42857

Our client in Ellisville, Missouri is seeking a Customer Service/ Sales Representative.

The incumbent is responsible for providing the client's customers, distributors, end users, potential customers and Field Sales with product, delivery, pricing, claims/returns and program information. Manages customer orders, including order entry and order changes. Expedites orders and shipments with operations. Responsible for maintaining accurate customer information, validating price, verifying order terms and conditions, confirming routing rules and entering shipment, quantity and date information. Emphasis is on world class customer service that is a competitive weapon and contributes to the growth of the business.

This position routinely interacts with internal and external customers, some of whom may be dissatisfied. The incumbent works in a fast-paced and changing environment. The incumbent is required to manage orders in an environment with multiple business systems. The incumbent is empowered to make decisions within defined limits. The position operates in a global business environment, dealing with diverse viewpoints and cultures. The incumbent manages high visibility accounts that are strategic to the organization, large in size or complex in nature. The incumbent may be called upon to share knowledge or to make occasional field visits. The focus is on error-free order management, same-day order entry and process-driven continuous improvement.

Essential Functions:
* Partners with customer contacts and Field Sales to provide exceptional service. Acts as a liaison between the customer and Operations.
* Applies extensive knowledge of business processes and systems to excel at the following: expedite orders to prevent customer line downs or machine downtime; process emergency and/or expedited orders and shipments in a timely manner; provide customers and/or distributors with product information; and prepare price quotations.
* Accepts and processes written and verbal orders, following established business rules
* Enters new orders from customers through multiple order entry systems, with emphasis on error-free order management and same-day order entry. Enters changes and cancellations from customers through multiple order entry systems, using established business rules. Emphasis is on error-free order management and same-day order entry.
* Proactively communicates in a timely manner with external customers about order verification, order status, pricing and shipment status. Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.
* Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving. Regularly participates in cross-functional teams to solve recurring customer issues.
* Fosters an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships.

Basic Qualifications:
* At least year work experience in a customer facing role required.
* Authorization to work in the United States without company sponsorship.
* Bachelor's Degree from an accredited institution.

Position Criteria:
* Understanding of Sales and Marketing strategies, as well as business unit goals.
* Data entry skills, including proofreading, MS Word and Excel.
* Team-oriented problem solving skills and corrective action methodology.
* Negotiation and conflict management skills; professional presence.
* Out-of-the-box thinking.


Fast Switch, Ltd. is a high-growth IT staffing firm, with headquarters in Dublin, Ohio and with offices serving the Columbus, Detroit, Boston, Cincinnati, Minneapolis, Phoenix, Hartford, Los Angeles, Tucson, San Francisco, Denver, and Cleveland metropolitan areas. We have a staff of over 780 associates and have experienced growth while remaining profitable.

Compensation can vary depending on experience and capability, plus benefits which include healthcare, dental, and vision insurance, long term disability coverage, and 401(k) with match and IMMEDIATE vesting. Our benefits package, in this day and age, is superb.

To view all of our open positions, please go to: www.fastswitch.com and/or navigate to our Careers page.

indeed456



Job ID: 42857
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

More Jobs at Fast Switch, Ltd.

View All Similar Jobs View All Similar Jobs