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Customer Service in East Saint Louis,Illinois
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Customer Service Representative

Kforce Finance and Accounting St. Louis Contractor
Competitive
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RESPONSIBILITIES:

Kforce has a client that is seeking a Customer Service Associate in Saint Louis, Missouri (MO). Responsibilities:
  • Answer incoming phone calls, manage E-mail and other web-based systems (Portals)
  • Enter Service Requests and orders into designated internal work order system
  • Schedule services with service partners
  • Follow up throughout the life of existing tickets - confirm resolution
  • Update different Portals with status of Service Requests
  • Outbound confirmation calls and emails
  • Report escalations- either KAM or Region vendor associate
  • Keep the customer informed about Ticket status
  • Administrative tasks as needed
  • Support strategic ongoing initiatives communicated by the KAM

REQUIREMENTS:

  • Bachelor's degree preferred
  • 2+ years of experience in a professional setting
  • Customer service experience in high volume call center
  • Computer experience
  • Customer/Client Focus
  • Problem Solving/Analysis
  • Time Management
  • Ability to communicate effectively, verbally and in writing with supervisors, employees, customers, employees and business partners
  • Able to work with others in a productive way
  • Ability to multitask
  • Ability to think logically
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

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$44K
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Customer Service Representative
Competitive
Estimated Salary: $64K
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Job ID: FAEQG1819269

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Kforce is a professional staffing and solutions firm specializing in the finance and accounting functional areas of general accounting, audit services, SEC reporting, periodic financial close and tax preparation support. From CFOs and controllers with Big 4 experience to entry level transactional accounting positions, Kforce has been matching job seekers and employers since 1962. We are committed to “Great People = Great Results” and offer exciting job opportunities with top finance and accounting companies across the United States. Kforce continues to look for experienced finance and accounting professionals to join our team of great people! 

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