Kforce has a client that is seeking a Customer Service Associate in Saint Louis, Missouri (MO).
Answer incoming phone calls, manage E-mail and other web-based systems (Portals)
Enter Service Requests and orders into designated internal work order system
Schedule services with service partners
Follow up throughout the life of existing tickets - confirm resolution
Update different Portals with status of Service Requests
Outbound confirmation calls and emails
Report escalations- either KAM or Region vendor associate
Keep the customer informed about Ticket status
Administrative tasks as needed
Support strategic ongoing initiatives communicated by the KAM
Bachelor's degree preferred
2+ years of experience in a professional setting
Customer service experience in high volume call center
Ability to communicate effectively, verbally and in writing with supervisors, employees, customers, employees and business partners
Able to work with others in a productive way
Ability to multitask
Ability to think logically
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Kforce is a professional staffing and solutions firm specializing in the finance and accounting functional areas of general accounting, audit services, SEC reporting, periodic financial close and tax preparation support. From CFOs and controllers with Big 4 experience to entry level transactional accounting positions, Kforce has been matching job seekers and employers since 1962. We are committed to “Great People = Great Results” and offer exciting job opportunities with top finance and accounting companies across the United States. Kforce continues to look for experienced finance and accounting professionals to join our team of great people!