To begin the application process, please enter your email address.
Company Contact Info
- Troy, MI
Sorry, we cannot save or unsave this job right now.
Report this Job
Saving Your Job Alert
Job Alert Saved!
Could not save Job Alert!
You have too many Job Alerts!
Email Send Failed!
Customer Service Representative
Kforce Finance and Accounting • Troy, MI
Posted 1 month ago
RESPONSIBILITIES:Kforce has a client in search of a Customer Service Representative in Troy, Michigan (MI). Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities:
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
- Refer unresolved customer grievances to designated departments for further investigation
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- High School diploma or GED preferred
- 2-4 years of customer service related experience required
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills
- Ability to work independently and manage one's time
- Ability to accurately document and record customer/client information
- Previous experience with computer applications, such as Microsoft Word and PowerPoint