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Company Contact Info
- Phoenix, AZ 85027
- Binasa Mesic
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Customer Service Representative
Kelly Services • Phoenix, AZ
Posted 1 month ago
Travel - None
$13.00-$13.00 Per Hour
Other Great Industries
Customer Service, Human Resources
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Seeking highly motivated individuals who are capable of creating a positive customer experience, by providing professional and efficient telephone support for inquiries, problem resolution, special orders, and process improvement recommendations. Must be flexible to work between the hours of 5am-10pm, Monday- Sunday. An 8 hour schedule will be determined based on business needs! Customer Service Qualities: Critical listening skills combined with patience and genuine empathy Ability to clearly assess a situation and initiative to improve the customer experience Maintain the self-esteem and respect of the customer while explaining the best options or best practice applicable to their inquiry or concern Confident performing under pressure in a fast paced environment
Knowledge and Skill Requirements -Effective execution of Customer Service skills: -Critical listening skills integrating patience and genuine empathy -Ability to clearly assess a situation and initiative to improve the customer experience -Maintain self-esteem and respect of the customer while explaining the best options or best practices applicable to their inquiry or concern -Confident performing under pressure in a fast paced environment -Computer literate with the ability to learn customer service software applications -Intermediate to advanced PC skills using: -Microsoft Windows, Office Suite, Web-based applications and multiple Internet browsers -Knowledge with mobile devices and application troubleshooting -Ability to navigate within multiple applications while diagnosing and resolving customer issues/inquiries -Minimum 30 wpm typing average -Telephone functionality, etiquette and interaction skills -Above standard oral and written communication skills -Effective conflict management and problem resolution -Demonstrated level of dependability and exemplary attendance -Minimum High School Diploma/GED Primary Responsibilities include, but are not limited to: - Take initiative to make independent decisions regarding customer issues. - Responsible for problem resolution including identifying and diagnosing customer issues and inquires. - Receive and respond to incoming customer communication through phone, email, social media, online ordering and written - correspondence. - Applies technical skills in using standard software relevant to Support Center industry. - Provides first level assistance with detailed PC and mobile device troubleshooting - Key interpersonal skills in alignment with Customer Service Standards.
Job ID: US1214BM_27526342
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