Collects on delinquent accounts of customers (both in Spanish and English) while providing quality customer service on inbound and outbound calls.
Must be fluent in Spanish and English
Complies with all specified FDCPA, state and city laws and provisions, as outlined in the GC Services Compliance with FDCPA and State Collection laws Statement, the GCS A/R Training program and the FDCPA Test.
Makes arrangements with the customers to pay balance in full or set up the best possible arrangements.
Documents all collection activity in the client/GC system in a concise and accurate manner.
Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews.
Maintains good public relations.
Cope with high-stress environment caused by speaking with emotional callers.
Adhere to Company attendance, punctuality, and meal and rest break requirements
Maintain concentration and focus in order to meet performance goals
React positively to an ongoing, changing environment
Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
Maintain good working relationship with assigned supervisors and coworkers
Work safely without presenting a threat to self or others
Perform additional duties as required by management
High School Diploma or GED is required
6 months of collections experience or 1 year of customer service experience preferred
Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.
Skills & Abilities:
Speak articulately and clearly
Interpret a constant flow of information
Work with and apply basic mathematical concepts
Deal with difficult interactions with customers effectively
Respond to customer inquiries and statements effectively
Write in a clear and concise manner
Manage time effectively
Solve problems or issues that may come up
Concentrate and focus for extended periods of time
Cope with high-stress and changing environment
Remain alert at all times
Adhere to policies and procedures
Adhere to work schedule and punctuality requirements
All job offers are contingent upon completion of drug and background checks.
GC Services is an equal opportunity employer: M/F/Disabled/Vet
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GC Services provides award-winning customer care and account receivables management services to some of the most respected companies nationwide, including many Fortune 500 companies. Our clients come from a wide array of industries, which allows us to deliver best-in-class solutions. As a build-to-suit outsourcer, we customize each of our programs to our clients’ specific needs. Our solutions are designed to protect your brand and enhance your bottom line. We offer the best of both worlds: the personalized attention of a boutique agency and the financial stability of a large company. We look forward to partnering with you.