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Helpdesk Support Analyst job in Minneapolis at North Country Business Products

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Helpdesk Support Analyst at North Country Business Products

Helpdesk Support Analyst

North Country Business Products Minneapolis, MN Full-Time

Helpdesk Support Analyst

(Potential Hybrid Work From Home)

WHO YOU ARE:

You are a self-driven individual who likes the ever-evolving changes in technology. You enjoy learning new things on the job and enjoy helping others navigate through issues they are having with their technology. You are customer focused, stay aligned with your goals and stay productive.

QUALIFICATIONS:

Two year technical degree preferred

Experience in the POS, hospitality, grocery or call center industries preferred.

Computer software and hardware knowledge preferred.

Network connectivity and related software experience preferred.

Within your first 12 months working here, you'll receive appropriate state certifications with in house training and preparation.

WHO WE ARE:

As a leading national technology solutions provider, North Country Business Products maximizes business performance for thousands of customers across the country. Specializing in the grocery, retail and hospitality industries, NCBP partners with the best hardware and software technology companies in the industry to develop customized solutions that encompass innovative technologies, services and responsive support.

North Country Business Products is a 100% employee-owned organization (ESOP). With an entrepreneurial spirit, associates are dedicated to working hard and providing the best products and services to support customer needs. Driven to think creatively, committed to taking ownership, and striving for the highest level of customer satisfaction, all associates have a stake in the company and benefit from its success. A happy customer means business success and personal success.

HOW YOU WILL CONTRIBUTE:

The focus of the Customer Support Analyst position is to effectively resolve and close hardware and software issues from our Point of Sale (POS)/Retail Technology customers and provide them with a professional and friendly service experience. Analysts troubleshoot and resolve customer issues for multiple products in a specific vertical market. This position provides software and hardware support, manages service calls and executes the billing process. It requires someone who is self-motivated and can work calmly and professionally, under pressure, responding to high call volume throughout the day.

Essential Functions:

Prioritize and quickly access customer information, history analysis and research internal/external databases to identify and execute resolutions and accurately log pertinent information to our database.

Escalate open service incidents for reassignment to Senior Support Analysts, project/implementation or field service team.

Perform a variety of software installations, including remote technician, antivirus, POS/peripheral software, and change of services (COS).

Keep current on new and existing equipment and software; attend in-house and product training when requested.

Work nights, weekends and holidays as assigned on very rare occasional basis.

Complete special projects and other duties as assigned.

We offer a competitive compensation and benefits package that includes:

Employee Stock Ownership Plan (ESOP)

401(k)

Paid Time Off (PTO) and Paid Volunteering Time Off (PIC)

Multiple Health and Dental Plans

Computer Purchase Program

And many more!

Check us out at www.ncbpinc.com

NCBP is Employee Owned and Operated.

To apply click the apply button above

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To apply please follow the link: [ Link removed ] - Click here to apply to Helpdesk Support Analyst is an Equal Opportunity Employer. It is our policy not to discriminate against any applicant or associate because of age, sex, gender, marital status, genetic information, status with regard to public assistance, veteran status, race, color, religion, national origin, disability or any other protected characteristic protected by federal, state or local law.

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