Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply on company site
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Mly37n78pj4xplv74k6

Collections Services Representative

Broadcast Music, Inc. Nashville Full-Time
Apply on company site

POSITION SUMMARY:  The Collections Services Representative position is accountable for collecting the maximum amount of overdue fees from customers according to the terms of each music performance agreement.  The position also requires the collector to foster customer relations and facilitate fee-dispute resolution.  This requires interaction with licensing, accounting and audit representatives to resolve outstanding issues.  Collection is performed via the use of dialer, preview/predictive, for customer contact and sending dunning letters, some of which must be customized. 

FUNCTIONS OF THE JOB



Essential Functions: which may be representative but not all inclusive of those commonly associated with this position.

  • Contacts customer via dialer campaigns and establishes reason for past due account situation; makes arrangements for payments to bring account current and note appropriate result/reason to ensure timely follow up until obligation is satisfied.
  • Secure outstanding reports.
  • Complete high-volume collection activities via dialer and manually as needed to maximize cash receipts.
  •  Use initiative and imagination to achieve targeted results, while promoting customer goodwill.
  • Composes correspondence requiring knowledge of procedures and practices in collections, and also sends a variety of standard collection letters via manual and fulfillment processes.
  • Accept credit card and e-check payments (with EFT, recurring and single payment options).
  • Maintain accurate records about customer contact and status of collection efforts.
  • Create cases and forward to related departments as necessary to fulfill customer requests/process flow requirements.
  • Reviews and advances delinquent accounts to Director for Legal review when collection cycle is exhausted.
  • Requests adjustments, handles queries and resolves issues within contract/company guidelines and policy.
  • Troubleshoots systems issues and make appropriate screen prints of issues as needed to resolve them.
  • Performs specialized work, such as collection in various markets requiring specific knowledge of contract requirements, performing research, reconcile financial disputes (including TV per Program accounts) and scanning customer correspondence to document imaging system.
  • Notify licensing of sales opportunity and other changes in music use when alerted to such changes via customer contact.
  • Prepares status change, write-off and refund requests/cases for approval.
  • Arrange payment plans within established guidelines.
  • Issue payment confirmation letters and solidify payment plans in writing.
  • Use skip-tracing techniques to locate customers.
  • Obtain/forward past due invoices and other documents necessary in the customer service/collections process.
  • Assist director and upper management with projects, and other duties as assigned.
  • Regular attendance.
  • Supports our BMI Core Values and cultivates a culture of diversity and inclusion.
     


Physical/Visual Activities or Demands: Physical/visual activities or demands that are commonly associated with the performance functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Sitting, talking, hearing, walking.
  • Concentrated mental and visual attention with normal hand-eye coordination.
  • Clarity of vision at 20 inches; corrected or uncorrected.
  • Generally negligible physical effort, but occasional moving of 1 to 10 lb. items.

Environmental/Atmospheric Conditions: Environmental and atmospheric conditions commonly associated with the functions of this job.

Normal office conditions. 

POSITION QUALIFICATION REQUIREMENTS

Education:  Bachelor’s Degree preferred.

Experience:  Minimum 3-5 years collection experience; have experience with an automated telephone dialing system; and must be detail oriented with experience in Word, Excel and Access.

Skills and Abilities: This may be representative but not all inclusive of those commonly associated with this position.

  • Knowledge of standard collections practices.
  • Understanding of Call Center technology (Five9 preferred).
  • Ability to work independently and in a group.
  • Ability to effectively communicate verbally and in writing.
  • Proficiency in Microsoft Word, Excel and Access.
  • Working knowledge of computerized CRM (Salesforce) and A/R systems (Oracle).
  • Good interpersonal skills.
  • Ability to pay close attention to detail.
  • Good listening skills.

Machines, Tools, Equipment and Work Aids: which may be representative but not all inclusive of those commonly associated with this position.

Personal computer and associated software. Normal office equipment.

License(s)/Certifications Required: None.



BROADCAST MUSIC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER: All applicants will receive equal opportunity for employment without regard to race, creed, color, sex, age, national origin, marital status, veteran status, or disability.

 

Recommended skills

Customer Service
Customer Relationship Management
Interpersonal Skills
Attention To Detail
Active Listening
Collections

Location

About the company

CareerBuilder Estimated Salary

Based on Job Title, Location and Skills
$44K
Below Avg. Average Above Avg.
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 1885

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.