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Customer Service Representative - Full Time job in Lincolnshire at LTD Commodities LLC

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Customer Service Representative - Full Time at LTD Commodities LLC

Customer Service Representative - Full Time

LTD Commodities LLC Lincolnshire, IL Full Time
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LTD Commodities, the fastest growing division of Amerimark Interactive, is looking for Customer Service Representatives in our Lincolnshire, IL location.

Who We Are:

From our humble beginnings as a family-run mail-order business, we have grown to become a national catalog retailer and multi-channel eCommerce business. For over 50 years, LTD has provided home goods and unique gifts to our customers at tremendous values. We remain a privately held company focused on one premise – exceeding our customers’ expectations.


What You'll Be Doing: 

  • Answering inbound calls for customers wanting to buy products seen in our catalogs or online, checking on order status, requesting replacements, handling damages and refunds, etc…
  • Engaging customers, making them feel valued and appreciated by reinforcing their purchase choices and handling their issues in a friendly and efficient manner
  • Upselling our products as well as selling other programs/services

Must Haves:

  • Computer skills required
  • Be able to navigate through websites and multiple screens
  • Ability to learn computer programs
  • Be punctual and have good attendance
  • Excellent communication skills/speaking in a professional manner
  • Fluent (reading, writing, and speaking) in English with clear enunciation/pronunciation
  • Able to actively listen, analyze information properly and make logical decisions

Training/Schedule Requirements  

  • Attending all training days in full is mandatory
  • Must be able to work between  the schedules listed below (2 days off during the week when scheduled to work during weekends
    • Monday – Friday: 12:00pm – 11:00pm
    • Saturday & Sunday – 8:00am – 9:00pm
  • Work schedules will be issued approximately 1 month in advance
  • Must be able to work holidays, including Black Friday and Cyber Monday (Thanksgiving, Christmas Day and New Year's Day are exceptions)

About this Position: 
  • Starting rate is $14/hr with opportunities for increases in the first two months or pay based on experience.
  • Training is fully paid
Perks and Benefits:
  • A benefits package that includes subsidized medical/dental/vision, PTO, and 401(k) with company match and more!
  • Business casual work atmosphere with plenty of opportunities to celebrate together
  • 35% discount on orders from our brands
  • A safe working environment. We follow the recommended guidelines for COVID-19 by masking up, social distancing and keeping our areas clean

 *CB
#LI-POST
#ZR

 

Recommended Skills

Navigation
Upselling
Computer Literacy
Cataloguing
Friendliness
English Language

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Job ID: 1563-2017

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