Entry-Level In-Person Customer Service Representative

POSITION OVERVIEW

ENTRY-LEVEL IN-PERSON CUSTOMER SERVICE REPRESENTATIVE

We are looking for agents to support walk-up customer inquiries, new account setup and MOV pass tag issuance at Parkersburg Memorial Bridge facilities
In this role, you will assist with new account set up, payment processing, general questions, and concerns


This is an entry-level, on-site position
Experience in customer service, tech support, inside sales, or back-office support is a plus
Candidates should be highly reliable, have great communication skills, and be willing to constantly learn on the job


SALARY

$13.50 - $15.00 / hour

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POSITION RESPONSIBILITIES

Essential Duties

+ Be the face (and smile) of the toll collection operations at the facility offices in Bay City Michigan

+ Assist customers with new account setup, questions, and concerns

+ Process payments utilizing the toll operations backoffice systems

+ Manage in-person customer related inquiries regarding toll activities, complaints, etc


+ Collaborate with customer service professionals to improve to overall customer experience

+ Assisting with incoming customer service phone calls to resolve issues

+ Complete end of day/shift deposits and balancing reports

+ Adhere to all attendance and work schedule requirements

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT?

It's about building relationships and turning the knowledge you gain in training into customer wins
Representatives make a difference to customers and the company, providing first in class customer service
We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply
Ideal candidates for this position are highly motivated, energetic, and dedicated


Required

+ Must be 18 years of age or older

+ High school diploma or equivalent

+ Experience with data-entry utilizing a computer

+ The ability to read and speak English fluently

+ Excellent organizational, written, and oral communication skills

+ Ability to work shifts that will likely include weekends

+ Cash handling experience on a computerized system

+ The ability to evaluate, troubleshoot, and follow-up on customer issues

+ An aptitude for conflict resolution, problem solving and negotiation

+ Must be customer service oriented (empathetic, responsive, patient, and conscientious)

+ Ability to multi-task, stay focused, and self-manage

+ Strong team orientation and customer focus

+ Excellent interpersonal skills and the ability to build relationships with your team and customers

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive
Standard starting compensation is commensurate with experience
Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year


Employees earn paid time off as well as paid holidays and paid training opportunities
Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars
In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment
Benefits options and plans vary slightly by location


JUST A FEW OF THE BENEFITS

+ Medical, Dental, and Vision Coverage Options

+ Paid Time-Off

+ Regular Raises

+ Advancement Opportunity

+ Fun, Engaging Work Environment

+ Casual Dress Code

+ Cash and Prize Contests

PHYSICAL REQUIREMENTS

This job operates in a professional office environment
While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset
The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer
The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds


CONDITIONS OF EMPLOYMENT

+ Must be authorized to work in the country where the job is based


+ Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
Job offers are contingent on background/security investigation results


+ Must be willing to submit to drug screening
Job offers are contingent on drug screening results


REASONABLE ACCOMMODATION

It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship
The policy regarding requests for reasonable accommodation applies to all aspects of employment
If reasonable accommodation is needed, of Human Resources


EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community
All aspects of employment at MCI are based solely on a person's merit and qualifications
MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect
All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment


MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances
MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements


MCI will not tolerate discrimination or harassment based on any of these characteristics
We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline
In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works


ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance
MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services


In 2019, Marlowe Companies Inc
(MCI) was named by Inc
Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time
MCI's subsidiaries had previously made Inc
Magazine's List of Fastest-Growing Companies 15 times, respectively
MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines


Driving modernization through digitalization, MCI ensures clients do more for less
MCI is the holding company for a diverse lineup of tech-enabled business services operating companies
MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners
MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum


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The purpose of the above job description is to provide potential candidates with a general overview of the role
It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job
You may be asked by your supervisors or managers to perform other duties
You will be evaluated in part based upon your performance of the tasks listed in this job description


The employer has the right to revise this job description at any time
This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason


ID2024-41377

Updated Date7/5/2024

DepartmentCollections & Loss Mitigation Positions

BonusYes

Wage DescriptionBase + Benefits

EducationHigh School Diploma/GED

Min
Years Experience0

Company/BrandMCI

Location : LocationUS-WV-Parkersburg

Career LevelEntry-Level

Employment TypeFull-Time

Reports ToSupervisor