Exciting opportunity for a seasoned manager to come in and help build our virtual French Bilingual team!
Mommy Jobs Online (mommyjobsonline.com) is looking for the right candidate that has experience developing leaders and motivating teams, a strong sense of urgency, and the ability to improve operational efficiency through process improvement. Other critical success factors for this role include great problem-solving skills and the ability to think outside the box to resolve customer issues. The ideal candidate has experience leading virtual teams and demonstrates the ability to roll up his/her sleeves to help customers and deliver results.
Manages a team of 12- 18 virtual consultants at varying skill levels
Supervises Sales and Service Consultants answering calls and/or emails from customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, and any other issues that may arise from the order fulfillment process
Helps consultants meet customer satisfaction, resolution targets, exceed customer expectations, build customer loyalty and take advantage of sales opportunities
Coaches and develops agents in soft skills and service techniques in order to deliver key results and build a high performing team
Makes recommendations and / or takes corrective action to manage performance, including disciplinary action and termination as necessary.
Works closely with Human Resources and Senior Leadership to address and resolve employee issues
Effectively interviews and recommends candidates for hire
Analyzes trends based on historical data to close performance gaps
Reviews time off requests as appropriate to match staffing level requirements
Responds in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution
Provides back-up support by taking calls during staffing shortages, high volume activity or as needed
Performs other job-related duties as assigned by the Company and/or director or manager
3+ years leadership experience
1+ years leading a virtual team
College degree preferred or equivalent job related experience
Excellent problem solver with a proven track record of driving results
A competitive spirit and drive to succeed
Outstanding oral and written communication skills
Proven ability to close performance gaps
Proven ability to multi-task
Proven ability to successfully provide relevant and immediate feedback in a fast-paced and complex environment
Essential Job Functions:
Ability to alternate sitting and standing throughout an 8-hour period, and sometimes longer
Ability to use a computer keyboard and computer screen
Ability to maintain the required internet speed.
Ability to use a telephone headset and telephone system
Ability to handle stressful customer interactions via telephone and email
Ability to perform all above-mentioned duties with or without accommodation
Pay: $18.00 per hour
To Become An Agent
*Please apply and register at mommyjobsonline.com. Please click on Join Now and select the Customer Service Job Bank Registry to get connected with this client and to begin their hiring pre-screening process.
Reference agent id code MJOLMonicaC when you register online.
Please allow 24 hours of processing time once you register with us.
If you have further questions please contact us at 1 (405) 418 - 6160.
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
See the next step in your career
Virtual Customer Service Manager needed (french-bilingual/ flexible schedule/ work at home)
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Mommy Jobs Online is located in Oklahoma City, Oklahoma. We provide a unique legitimate pre-screened work-at-home job bank resource for remote jobseekers to find jobs safely to work online. Mommy Jobs Online has helped many people in the U.S. and Canada find part-time, full-time and flexible jobs working in the comfort of their own home. Mommy Jobs Online help professionals find the best remote jobs available based on their background work skills and qualifications.
Every job position in our remote job bank registry are pre-screened thoroughly, so you never have to worry about the legitimacy of any companies listed in our job network. We are proud to say that we have the BEST reputation when it comes to helping contractors find reliable work from home jobs. Our main goal is to be a trustworthy work-at-home job resource for you to find information on telecommuting jobs in one place that will help gain you financial freedom.