Wakefield Thermal is seeking an experienced, enthusiastic, and well-versed IT Specialist to support its southern NH based locations. The ideal candidate will possess extensive experience in providing Information Technology related support in a dynamic, multi-layered manufacturing organization. This is an exciting & challenging - yet rewarding opportunity for the tech savvy IT professional with a desire to be a part of a fast paced, growing and successful organization.
Manage and monitor all installed computer systems, server, printers, label makers, storage, network and telephony infrastructure on premise and cloud based.
Install, configure, test, and maintain network operating systems, application software, system management tools and systems integrations.
User environment management, including desktops/laptops, profile management, software delivery, etc.
Respond to the needs and questions of IT users concerning their access to resources on the network and the operation of various software programs.
Provide 1st, 2nd, and 3rd level IT user support.
Provide report creation and management.
Create and/or update documentation concerning IT systems and IT procedures.
Champion IT standards, procedures, policies, and best practices.
Develop and communicate standards of use, operations and security of network, personal computers, and data.
Liaise and partner with corporate IT group and other Wakefield Thermal representatives to ensure proper execution of IT related projects, initiatives and training.
Degree in Information Technology (IT) or comparable degree
8+ years operational experience in IT Infrastructure (network, server, DB, storage administration)
Solid working knowledge in
Microsoft products (Microsoft certified preferred)
Microsoft server operating systems 2019
Dynamics AX, (ERP program)
Enterprise Office 365
Networking: switching and routing, layer 2 VLANS, layer 3 routing, TCP/IP, MPLS, VPN (Cisco and/ or HP certified preferred)
Firewall (SonicWall preferred)
Hyper-V and VMware virtualization
Microsoft Teams phone system
Mobile Device Management
Strong knowledge of information security threats, vulnerability management, and countermeasures and associated operational best practices.
IT security certification preferred.
Service oriented approach in IT (ITIL certified is an advantage)
Customer orientation (e.g. short response times, appropriate communication and continuous information flow, adequate solutions)
Good analytical, communication and presentation skills
Drive for excellence in own work and cooperation with customers/ colleagues/ employees
Efficient and resilient working style (e.g. priority setting, willingness to work overtime in peaks, absorb pressure)
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