The Project manager provides support to the United States Patent and Trademark Office (USPTO), Knowledge Management Support Services (KMSS). This position assists the Program Manager (PGM) and Deputy Program Manager (DPM) in ensuring the timely accomplishment of all specified requirements and works with senior management to establish program priorities. The Project Manager is responsible for all related contract personnel and operates the program according to established policies / procedures and within stipulated budgetary confinements.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.
Serves as the Project Manager for large or complex project or groups of tasks.
Ensures the timely and successful performance of all tasks.
Usually reports to a PM but may report directly to the client's representative.
Under guidance from the PM, responsible for the overall management of specific tasks/projects.
Ensures technical solutions and schedules are implemented in a timely manner.
Provides management and technical direction of the project and provides internal planning, guidance and management structure for tracking accomplishment of work assigned.
Manages the USPTO automation tool training program (ITRP program). Ensures instructional support is maintained for all critical USPTO training programs.
Assigns resources where needed while taking into consideration contractual and budgetary constraints.
Evaluates requests for instructional services to determine impact and risk to current services and provides recommendations based on criticality and available resources.
Assists with issue resolution and negotiation of services when conflicting training requirements are identified.
Ensures maximum effectiveness in use of resources.
Submits to the PM and client, reviews of training staff levels required to meet current and pending training requirement.
Ensures instructors are trained and certified on automation tools used at the USPTO.
Manages ad-hoc training projects as required by the customer.
Leads or assists with all activities related to staffing such as: recruitment, orientation, training, staff production, counseling, remediation, evaluations and performance appraisals, and voluntary or involuntary separation.
Contributes to formal initiatives.
Assists PM and DPM with development and implementation of plans to address workload spikes.
Communicates client expectations on performance standards to contract staff. Provides motivation/instruction for staff to achieve performance standards.
Assists the PM and the DPM with new initiatives or projects and with the development of innovative management solutions for the client.
Meets routinely with the customer and contract staff. Preparation for, attendance at, and follow-up for these meetings may adsorb as much as 50% of the average week. Assists the PM with confirming to client that new projects or initiatives fall with-in the negotiated level of effort.
Compiles and Quality Controls all statistical reports. Provides input for reports and for other deliverables.
Develops and updates procedural manuals.
Provides input, planning support and implementation support for marketing and outreach activities and for informal and formal events with client and staff.
Responsible for aiding in own self-development by being available and receptive to any training made available by the company.
Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output. Responsible for aiding in own self-development by being available and receptive to all training made available by the company.
Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.
Bachelor’s degree in Instructional Design or related field and five (5) years’ of experience; or equivalent combination of education / experience. Experience managing progressively more complex training programs.
CERTIFICATES / LICENSES / REGISTRATION
PMP Certification preferred
JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES
Demonstrated competency in working with a wide range of government departments with diverse business needs, interests, expectations and requirements
Skilled proficiency using Microsoft Office Suite (i.e., Word, Excel, Outlook, etc.) and project management software programs
Knowledgeable of and skilled in implementing “best-in-class” concepts / principles within the areas of planning, scheduling, budgeting and operations for successful achievement of program objectives
Excellent leadership, capital planning, financial management, cost control, estimating and contract negotiating skills
Ability to manage multiple services and task order projects simultaneously
Ability to make sound, well-informed and objective decisions; perceives the impact and implications of decisions
Ability to prepare, justify and administer program budget and to assess financial conditions
Ability to persuade others to accept recommendations and to negotiate to find mutually acceptable solutions
Ability to organize work, set priorities and determine resource requirements
Excellent supervisory and management skills with ability to recruit, train, mentor and motivate others
Skilled in facilitating teamwork and coordinating efforts for the successful achievement of goals
Ability to manage and resolve conflicts, grievances, confrontations or disagreements in a constructive manner
Exceptional organization, problem-solving and critical thinking skills
Exceptional customer service and relationship-building skills
Excellent verbal and written communication skills with solid presentation skills and ability to write federal contract proposals
Ability to work effectively, both independently and in a team environment
Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.
Complex Problem Solving