Icon hamburger
Briefcase

Create Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
No Thanks
US
What job do you want?

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Apply on company site

You’re being taken to an external site to apply.

Create an account to get recommended jobs that match your resume and apply to multiple jobs in seconds!
On the next page, you'll build a resume in 3 steps thanks to our AI technology
8-15 characters
Contains Number
Contains Lowercase
Contains Uppercase
Contains Special Character
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default2

Director Digital Product Management – Growth and Customer Segments

H&R Block New York, NY Full-Time
Apply on company site

Create Job Alert.

Get similar jobs sent to your email

What you'll do...

At H&R Block, your contributions will go far beyond any job description. When you join our team, you'll add to the momentum of a forward-thinking company—one that defined an industry and is now leading its transformation.
Join us as we create superior digital experiences for our clients by knowing and predicting their needs while delivering unparalleled support and transparency. The selected candidate must have a passion for delivering exceptional experiences for clients, prospects, and associates that align with H&R Block's brand promise of providing expertise and care.
This director will lead teams focused on evolving the experience for our core digital tax product by deeply understanding our users to better serve their needs, guiding expansion of our product line, and evolving how we leverage data. You will be part of a team that believes in working fast, being accountable, and learning from mistakes.
Day to day, you'll focus on...
  • Customer Segments: Live and breathe the voice of the customer, understanding what makes our users unique, and drive a plan for how we can make their lives better through our product suite. Evaluate and evolve current segments and recommend improvements to our product line up. Must be able a strong communicator and customer advocate.
  • Leveraging Data: Guide product vision for enterprise wide data strategy and align organization to deliver forward-thinking solutions leveraging artificial intelligence and machine learning.
  • Strategy & Direction: With your team, create and maintain a vision, strategy, and executable roadmap focused on growing the digital tax core product by deeply understanding the needs of our customers. Recommend expansion of product line by evaluating customers' jobs to be done. Work closely with senior leaders to meet or exceed goals focused on client and revenue growth and conversion improvements. Understand and manage the P&L and team budget. Have a greater sense for what is possible.
  • Team Leadership: Lead, manage, and coach your team to create superior digital experiences for our clients by knowing and predicting their needs while delivering unparalleled support and transparency. Develop team members into leaders and support their career development goals. Build bench strength with internal and external talent.
  • Partnerships: Collaborate with internal and external partners to design, develop and implement new products or programs. Cultivate strong relationships among working teams in IT, Data Science, and Marketing.
  • Insights: Monitor and analyze key performance indicators and stay abreast of the competition and emerging trends. Be a champion of data-driven product decisions. Distill this information into meaningful reports and recommendations.
  • Purpose: Be a part of H&R Block's purpose to provide help and inspire confidence in our clients and communities everywhere.

About H&R Block...

H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world.We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.

What you'll bring to the team...

  • Bachelor's degree in related field or the equivalent through a combination of education and work experience. MBA or Master's Degree preferred.
  • Significant experience in area of expertise and/or product/program management experience, typically 10+ years with increasing levels of responsibility
  • 5+ years of people management experience, including developing and managing a significant department budget
  • Ability to translate business strategy into department/product/program strategy
  • Extensive experience with user-centered design and research
  • Experience with cost-benefit analysis in preparing/reviewing business cases.
  • Excellent leadership qualities and communication skills, including the proven abilities to facilitate meetings, manage cross-functional teams, champion ideas and influence others up, down and across the organization to obtain buy-in for the products and/or programs
  • Ability to adapt rapidly in a fast-moving environment with shifting priorities and the ability to react quickly, dynamically, and intelligently
  • Demonstrated experience, knowledge, and ability to champion agile development methodology
  • Deep understanding of how to leverage data to make decisions that drive positive business outcomes
  • Must be self-motivated, committed, and accountable

#hrbjob
 

Recommended skills

Leadership
Adaptability
Leverage
Cost Benefit Analysis
Communication
Management
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 3mwuwv8

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.