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Product Support Representative
The CSI Companies
Overland Park, KS
Full-Time
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The CSI Companies has an exciting opportunity for a reputable mortgage company. In the product support role, we are looking for someone that has excellent customer service skills with knowledge in the banking world being a plus.
Product Support Representative I Profile:
EDUCATIONAL GUIDELINES
A high school diploma or GED is required for this role.
GENERAL KNOWLEDGE, SKILLS & ABILITIES
#KUMIFS
Product Support Representative I Profile:
- Generally performs single-function tasks that tend to be of small size, limited complexity and scope.
- Works under close supervision with no latitude for independent judgment.
- Consults with senior peers on non-complex projects to learn through experience.
- Provides in-depth product support to clients by resolving incoming inquiries.
- Maintains and fosters the relationship between the clients and the company by ensuring client satisfaction, maintaining client communication and problem resolution.
- Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
- Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
- Documents customer information and recurring technical issues to support product quality programs and product development.
- Recreates client issues in test environment, identifies/documents how applications and systems interact to support business processes.
- Interpersonal skills and technical product knowledge and expertise are critical to responding to daily client-centric activities.
- Performs other related duties as assigned.
EDUCATIONAL GUIDELINES
A high school diploma or GED is required for this role.
GENERAL KNOWLEDGE, SKILLS & ABILITIES
- Prior banking or finance related experiences a plus; personal banking experience preferred
- Documents client information and recurring technical issues to support product quality programs and product development
- Strong analytical skills
- Knowledge in programming, business analysis or implementation of software products
- Organizational and time management skills required
- Self-starter with proven ability to work independently
- Extremely comfortable working with computers and a variety of applications
- Excellent oral and written communication skills
- Strong problem solving skills
#KUMIFS
Recommended skills
Time Management
Complex Problem Solving
Interpersonal Skills
Installations (Manual/Mechanical)
Finance
Banking
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