A NON-PROFIT ORGANIZATION PROVIDING MENTAL HEALTH SOLUTIONS
The Screening Specialist provides a range of services as a part of the treatment team, with primary responsibility for answering calls in the Central Screening Unit for Children’s Outpatient and FCCS Programs. Under the supervision of the Program Manager, the Screening Specialist will conduct screenings by phone, or in person for individuals who walk into the clinic, in order to collect information regarding presenting symptoms and behaviors and then to determine eligibility for services. Additionally, the Screening Specialist will be responsible for linking callers to appropriate alternative or additional resources in the community, such as emergency basic support services, including housing, food, medical and other social service needs.
DUTIES AND RESPONSIBILITIES:
Answers calls that are received by the Central Screening Unit dedicated phone line and completes the screening tools and questions in order to determine eligibility for services in one of the Children’s Outpatient or FCCS Programs.
Provides follow up calls when messages are left inquiring about services with the Center and carefully details all conversations and attempts to call families.
Assists callers/families by linking them to appropriate services within their communities, including mental health services, substance abuse services, domestic violence services, health, recreation, basic support services, and other needs.
Works in conjunction with other staff in the Central Screening Unit to ensure coordination of waitlist and referred out logs, and to ensure that all families are linked to appropriate services.
Completes all required paperwork carefully and with attention to detail. Provides direct Targeted Case Management services with families as required and assigned.
Respectful of and sensitive to each family’s cultural and individual needs and customs as appropriate. The screening specialist is expected to become familiar and establish relationships with community agencies and service providers in order to become aware of possible resources available to families and other individuals inquiring about services.
The ideal candidate must have a Bachelor’s degree in Psychology, Sociology or related field.
Two (2) years’ experience either employed or working as a volunteer with children, adolescents, and families with a strengths-based, family-centered approach is preferred.
Must pass Department of Justice Fingerprint Clearance. Bilingual Spanish-speaking ability required.
Valid California Driver’s License is required. Must meet guidelines of agency’s driving criteria (i.e. Proof of liability insurance, minimal moving violations, driving record free of DUI’s or reckless driving in the last 3 years, etc.), and maintain the criteria as per company policy at all times.
Computer skills and knowledge of community resources is an important function of the job.
Experience working with a diverse client population
A team-oriented work environment
Excellent compensation and benefits