Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Sprague, CT 06350

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest IT Help Desk Specialist jobs in Sprague, CT delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Desktop Support

Getronics • Sprague, CT

Posted 1 month ago

Job Snapshot

Full-Time
Computer Hardware, Computer Software, Consulting
Other

Job Description

Core Function:

All resources maintain, troubleshoot and repair technical infrastructure including: desktop hardware, operation systems, applications and office systems. Serves as the second line of support for all user IT support issues within an area and works with available resources, hardware and software vendors to provide effective solutions, break/fix and problem resolution. Work as remote hands and onsite resource for other IT departments.

Essential Duties & Responsibilities:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.

  • Identifies, researches, and resolves technical problems.

  • Responds to help desk tickets, telephone calls, and e-mail and personnel requests for technical support.

  • Tracks and monitors the problem to insure a timely resolution.

  • Manage user systems, applications and office productivity appliances: maintain repair or upgrade desktops, laptops, printers, and scanners; maintain and support Windows desktop and applications (MS Office Suite), install vendor critical and security patches and updates.

  • Provide support for all user IT support issues and work with available resources, hardware and software vendors to provide effective solutions, break/fix and problem resolution.

  • Serve as the IT Liaison to external partners, software and hardware vendors for problem resolution, information gathering, system upgrades and maintenance.

Supervisory Responsibilities:

  • None

Minimum Knowledge, Skills and Abilities required:

  • Associate's degree in computer science or related field.

  • Microsoft certified systems engineer (MCSE) desirable.

  • Equivalent combination of education & experience will be considered.

  • At least 1 year in a help desk support role. 1-2 years preferred.

  • Demonstrates excellent verbal communication and writing skills.

  • Demonstrates good customer service skills and motivation.

  • Ability to work well with various people from staff to high-level administrators.

  • Demonstrates experience in using, configuring, and troubleshooting Windows computer platforms in an active directory environment.

  • Demonstrates experience using and troubleshooting various applications such as Microsoft Word, Excel, Access, Outlook, and Web based applications.

  • Experience with configuration of Outlook/Exchange. Able to solve Outlook configuration issues such as permissions, views, calendar-sharing, email rules, data migration, etc.

  • Working knowledge of LAN/WAN hardware and administration.

  • Working knowledge of managed care operations desirable.

  • Experience with imaging solutions such as Altiris desirable.

Physical and Mental Demands

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands
While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.

  • Ability to lift and carry computers and computer monitors.

Mental Demands
While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with  colleagues, Clients and Vendors. Incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.

General office environment

Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Job Requirements

Associate's degree in computer science or related field. Microsoft certified systems engineer (MCSE) desirable. Equivalent combination of education & experience will be considered. At least 1 year in a Desktop support role. 1-2 years preferred. Demonstrates excellent verbal communication and writing skills. Demonstrates good customer service skills and motivation. Ability to work well with various people from staff to high-level administrators. Demonstrates experience in using, configuring, and troubleshooting Windows computer platforms in an active directory environment. Demonstrates experience using and troubleshooting various applications such as Microsoft Word, Excel, Access, Outlook, and Web based applications. Experience with configuration of Outlook/Exchange. Able to solve Outlook configuration issues such as permissions, views, calendar-sharing, email rules, data migration, etc. Working knowledge of LAN/WAN hardware and administration. Working knowledge of managed care operations desirable. Experience with imaging solutions such as Altiris desirable.
Job ID: 19-6675
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.