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Customer Service Representative (Call Center)

Kforce Finance and Accounting Salt Lake City Contractor
$14.00 - $15.00 / hour
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RESPONSIBILITIES:

Kforce has a large client in West Valley City, Utah (UT) that is seeking Customer Service Representatives for their call center on a temporary to hire basis. These will be full-time hours Monday-Friday. Pay: $15/hr Start date: ASAP Hours (Mon-Friday)Rotating weekends Training: Mon - Friday 12:30 PM - 9 PM (no exceptions) Hours/Shifts: Please include which shift or shifts you clear each candidate for based on 6 shifts Lake Park- Contractors- Full Time 2 12:30pm 9:00pm Rotational 2 1:00pm 9:30pm Rotational 3 1:30pm 10:00pm Rotational 5 2:00pm 10:30pm Rotational 5 2:30pm 11:00pm Rotational Lake Park- Spanish Bilingual Contractors- Full Time 7 2:30pm 11:00pm Rotational Job Duties:
  • Answering 100+ inbound calls handling Merchant, Cardmember, Law Enforcement and Internal referral calls and inquiries
  • Perform analysis of selected Cardmember activity for the detection of potential losses through the various systems, (FED, FEDNET, PATTERN, REPORTS)
  • Initiate Cardmember and Merchant contact as needed to verify suspicious activity
  • Provide timely follow up on accounts in personal queue based on department guidelines
  • Utilize skip tracing tools available to initiate Cardmember contact and apply the concepts learned on Quality Ways and Means
  • KPI Metrics; Average Handle time and overall Monthly Performance Rating

REQUIREMENTS:

  • Customer service experience
  • Possess excellent written and oral communication skills
  • Ability to multi-task
  • Open to employees coming from call center, retail, restaurant, or similar customer service environments
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual
  • rientation, gender identity, national origin, age, protected veteran status, or disability status.


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Restaurant Operation
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Spanish Language
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Customer Service

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Customer Service Representative (Call Center)
$14.00 - $15.00 / hour
Estimated Salary: $70K
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Job ID: FATND1849698

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