Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
No Thanks
US
What job do you want?

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Apply Now

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Helpdesk Tech at 360care

Helpdesk Tech

360care Louisville, KY Full-Time
Apply Now

Create Job Alert.

Get similar jobs sent to your email

This position is responsible for providing technical assistance and support related to computer systems, hardware or software. This position will respond to queries, run diagnostic programs, isolate problems and determine and implement solutions.


Full time employees are eligible to participate in our benefits - health, dental, vision, life, disability, 401K and paid time off.

  • Provides prompt technical assistance and support for incoming queries and issues related to computer systems, software and hardware.
  • Respond to queries either in person or over the phone.
  • Develop and maintain training manuals.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help in a timely manner.
  • Investigate questions to determine nature of problem.
  • Assist with customer problem-solving process.
  • Install, modify and repair computer hardware and software.
  • Clean up and maintenance of computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur.
  • Communicates issues and recommends solutions to department manager.
  • Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
  • Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
  • Reacts positively to change and performs other duties as assigned.
  • 1+ years of experience and industry knowledge.
  • Strong desire to excel and achieve results.
  • Ability to work effectively independently and with senior management and other team members.
  • Ability to organize and complete work in a timely manner.
  • Strong customer service skills required.
  • Must be self-motivated.
  • Must be able to work individually with little supervision.
  • Strong communication skills, both written and verbal.


We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen. 

We are an equal opportunity employer.

Recommended Skills

Wide Area Networks
Local Area Networks
Computer Hardware
Complex Problem Solving
Communication
Computer Systems
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 6260

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.