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Helpdesk Tech at 360care

Helpdesk Tech

360care Louisville, KY Full-Time
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This position is responsible for providing technical assistance and support related to computer systems, hardware or software. This position will respond to queries, run diagnostic programs, isolate problems and determine and implement solutions.

Full time employees are eligible to participate in our benefits - health, dental, vision, life, disability, 401K and paid time off.

  • Provides prompt technical assistance and support for incoming queries and issues related to computer systems, software and hardware.
  • Respond to queries either in person or over the phone.
  • Develop and maintain training manuals.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help in a timely manner.
  • Investigate questions to determine nature of problem.
  • Assist with customer problem-solving process.
  • Install, modify and repair computer hardware and software.
  • Clean up and maintenance of computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur.
  • Communicates issues and recommends solutions to department manager.
  • Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
  • Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
  • Reacts positively to change and performs other duties as assigned.
  • 1+ years of experience and industry knowledge.
  • Strong desire to excel and achieve results.
  • Ability to work effectively independently and with senior management and other team members.
  • Ability to organize and complete work in a timely manner.
  • Strong customer service skills required.
  • Must be self-motivated.
  • Must be able to work individually with little supervision.
  • Strong communication skills, both written and verbal.

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen. 

We are an equal opportunity employer.

Recommended Skills

Wide Area Networks
Local Area Networks
Computer Hardware
Complex Problem Solving
Computer Systems
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Job ID: 6260

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