0 suggestions are available, use up and down arrow to navigate them
What job do you want?

Help Desk Technician job in Fairfax at Esolutionsfirst, LLC

Create Job Alert.

Get similar jobs sent to your email

List of Jobs

Apply to this job.
Think you're the perfect candidate?
Help Desk Technician at Esolutionsfirst, LLC

Help Desk Technician

Esolutionsfirst, LLC Fairfax, VA Full-Time
Help Desk Technician

Position Description
We are looking for Help Desk Technicians to support a large DC Metro client. A Help Desk Technician analyzes and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. Receives telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, electronic mail, or operating systems. Clearly communicates technical solutions in a user-friendly, professional manner and provides one-on-one end-user training as needed. Works on special projects and performs other duties as required.

* Redirect problems to appropriate resource
* Identify and escalate situations requiring urgent attention
* Track and route problems and requests and document resolutions
* Prepare activity reports
* Write or revise user-training manuals and procedures
* Develop training materials, such as exercises and visual displays
* Deliver, tag, sets up, and assist in the configuration of end-user PC desktop hardware, software, mobile devices and peripherals
* Perform minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements
* Stay current with system information, changes and updates

Soft Skills
* Good communicator
* Learning skills
* Positive Attitude
* Customer service orientation
* Problem analysis
* Problem-solving
* Adaptability
* Planning and organizing
* Attention to detail
* Stress tolerance

Required Technical Skills
Windows & Mac Operating Systems Administration: Windows 7 Enterprise, 8.1, 10, Apple, Android, ActiveSync and various VDI solutions
Advanced level desktop support including troubleshooting h/w, s/w in Windows Active Directory and domain structure environments
Advanced knowledge in troubleshooting Dell/Client/Ricoh printers
Advanced knowledge in rapid deployments, OS imaging, remote control support, mobile devices, MS Office, Office 365 and various COTS packages
Juniper VPN, SharePoint familiarity, project management, documentation, break/fix

Education: (BS/BA from an accredited university) and/or verifiable Technical Certifications (MCSE, MSCA, MCITP, A+, Security +; PMP highly desirable.)

Recommended Skills

  • Active Directory Group
  • Active Sync
  • Adaptability
  • Administration
  • Attention To Detail
  • Certified Project Management Professional
Apply to this job.
Think you're the perfect candidate?

Help us improve CareerBuilder by providing feedback about this job:

Job ID: 20329176

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.