Call Center Representative
MES / Costa Mesa, CA
The address is 345 Baker Street, Costa Mesa, Ca 92626.
***** MUST BE LOCAL TO Costa Mesa, CA*****
Training will be done on site. Temporarily working remotely with the goal to work on site.
The Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Luxottica Retail revenues and enhance the overall customer experience. Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems.
MAJOR DUTIES AND RESPONSIBILITIES
Assists customers telephonically and non-telephonically with service and support issues.
Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Luxottica Retail expectations.
Uses courteous and professional language.
Works effectively in a team environment.
Creates a win-win resolution to problems.
High School or equivalent
Ability to produce quality and professional written correspondence with customers
Ability to demonstrate and perform basic math
Customer service orientation
Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
Commitment to providing resolution to customer issues on the first contact
Strong English comprehension and a good command of grammar
Associate degree or higher
Previous experience in a telephonic or personal customer contact position
Luxottica Retail store/field experience
Additional Job Details:Training will be done on site. Working remotely until further notice. ***** MUST BE LOCAL TO Costa Mesa, CA or onsite training***** Call Center Representative MES / Costa Mesa, CA 345 Baker Street, Costa Mesa, Ca 92626 Brand Eyemed - Background check and drug screening Assignment Length: 12/31/2021 Estimated Bill Rate: *** / hour Hours: 8 hours per day (9:30 am - 6:00 pm) - Monday - Friday Resume, PreScreen Questionnaire; Call Center assessment scores are required per submittal. In 2021 Budget as RTB or Initiative Spend: RTB unplanned; 2 managers out on extended leave of absence / will use experienced agents to cover management duties and temps to cover agent work and maintain PGs. Since your contractor will be working in the EyeMed department, the OIG/GSA scan is an additional requirement for EyeMed positions. It should be conducted prior to placement and once a month thereafter. The results should be emailed to *** by the 5th of each month and kept in your file for audit purposes.
Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.