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End User Support

Robert Half Technology • Tampa, FL

Posted 29 days ago

Job Snapshot

Full-Time
$14.00 - $20.00/Hour
Computer Hardware, Computer Software
Engineering, Information Technology, Design

Job Description

Ref ID: 01070-9501902734

Classification: Account Executive/Staffing Manager

Compensation: $14.00 to $20.00 per hour

Position Title: End User Support Duration: 5 month contract with option to hire Rate: $14-20 hr

Job Requirements

Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. Main Job Duties and Responsibilities ? respond to requests for technical assistance in person, via phone, chat or email ? diagnose and resolve technical hardware and software issues ? research questions using available information resources ? advise user on appropriate action ? follow standard help desk procedures ? log all help desk interactions ? administer help desk software ? follow up with customers and users to ensure complete resolution of issues ? redirect problems to correct resource ? identify and escalate situations requiring urgent attention ? track and route problems and requests and document resolutions ? prepare activity reports ? inform management of recurring problems ? stay current with system information, changes and updates ? help update training manuals for new and revised software and hardware Education and Experience ? Bachelors degree preferred ? working knowledge of fundamental operations of relevant software, hardware and other equipment ? knowledge of relevant call tracking applications ? knowledge and experience of customer service practices ? related experience and training in troubleshooting and providing help desk support

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.
Job ID: 01070-9501902734
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