Patient Education Specialist

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Education Specialist, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders - patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

1. Offer dedicated consultation services to all screening mammography patients regarding EBCD.
2. Provide clear, understandable information to patients about the importance of regular screening and early breast cancer detection.
3. Address any misconceptions or concerns patients may have regarding breast health of EBCD by offering data and statistics related to EBCD.
4. Maintain accurate records of patient education efforts, including information provided, patient feedback, and any concerns raised during the educational process.
5. Contribute to quality improvement initiatives and patient satisfaction assessments by providing feedback from patients on their educational experience.
6. Stay abreast of the latest statistics and marketing tools related to EBCD.
7. Attend relevant meetings to improve skills and knowledge related to EBCD and patient education.
8. Proactively contact future scheduled patients to review EBCD advantages in an attempt to have patients add on the EBCD service.
9. Provide educational information and assist in campaign roll-outs to selected patients.
10. Work closely with the Vice President of Women’s Health Services to drive growth in EBCD conversion rates in the assigned Imaging Center.

You Are:

1. Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations.
2. Able to demonstrate a high level of attention to detail, excellent organizational skills and have the ability to multitask.
3. Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service.

To Ensure Success In This Role, You Must Have:

1. Prior experience in patient education and healthcare communication is strongly preferred.
2. At least 2 years of experience in training and presenting information to individuals or groups, strongly preferred.
3. Experience in breast health education or radiology is highly desirable.
4. Excellent interpersonal and communication skills, with the ability to explain medical information in a clear and compassionate manner.
5. Ability to work with diverse populations, addressing varied health literacy levels and cultural backgrounds.
6. Strong organizational and time management skills, with the ability to manage patient needs simultaneously.
7. Empathy, patience, and active listening skills to provide emotional support to patients.
8. Strong working knowledge of MS Word, Excel, PowerPoint.