The IT Admin is responsible for monitoring and maintaining up to date systems, as well as, support the Help Desk. The Information Technology Administrator is responsible for the support and maintenance of all assigned assets and work tasks. The support and maintenance shall meet the requirements of the company's defines policies, processes and SLA's. The support and maintenance shall be addressed in a timely manner to comply with internal requirements.
Provide onsite technology support for offices, to include but not limited to: advanced problem diagnosis and error resolution, equipment setup / repair, assisting with network / server
First responder for Helpdesk issues
Hardware management and maintenance
Assists with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents.
Resolve incidents associated with company-standard end user software and hardware, including mobile/hand-held technologies. Identifies sources and trends of technical problems to prevent future occurrences
Set-up and maintain user accounts
Document and resolve incidents within the prescribed processes and SLAs.
Assist with off-site support for company sponsored functions/meetings.
Understand the business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of employees.
Operates as 'remote hands' for other IT functions, including but not limited to:
Analyzes information, identifies key issues and relationships, and draws logical conclusions; identifies the root causes of problems and develops and suggests appropriate solutions.
Provides support for general technology, including but not limited to: Microsoft Desktop Operating System; Network and Telecom connectivity; Microsoft Office 2010; General Computer Troubleshooting Skills; Working knowledge of Microsoft and Apple laptops; basic SharePoint skills; software as a service Operations.
Supports with Asset Support & Maintenance
Provides SharePoint training and support when needed on basic functions
Bachelors Degree or commensurate professional experience
1+ years' work in technology services and/or consulting environment
Highly proficient with SharePoint tool and management
Highly proficient with Microsoft office suite
Strong Networking capabilities
Experience with Asset Management tools
Ability to set-up laptop using imaging
Strength in working with vendors and contracts
Effective oral and written communication skills
Demonstrated commitment to high quality customer service interactions and consistent quality output
Ability to function in an entrepreneurial, fast-paced environment
Capacity to handle multiple objectives and workflows