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IT Help desk

Synerfac Milford Mill Full-Time
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The IT Admin is responsible for monitoring and maintaining up to date systems, as well as, support the Help Desk. The Information Technology Administrator is responsible for the support and maintenance of all assigned assets and work tasks. The support and maintenance shall meet the requirements of the company's defines policies, processes and SLA's. The support and maintenance shall be addressed in a timely manner to comply with internal requirements.


Provide onsite technology support for offices, to include but not limited to: advanced problem diagnosis and error resolution, equipment setup / repair, assisting with network / server

First responder for Helpdesk issues

Hardware management and maintenance

Assists with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents.

Resolve incidents associated with company-standard end user software and hardware, including mobile/hand-held technologies. Identifies sources and trends of technical problems to prevent future occurrences

Set-up and maintain user accounts

Document and resolve incidents within the prescribed processes and SLAs.

Assist with off-site support for company sponsored functions/meetings.

Understand the business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of employees.

Operates as 'remote hands' for other IT functions, including but not limited to:
Analyzes information, identifies key issues and relationships, and draws logical conclusions; identifies the root causes of problems and develops and suggests appropriate solutions.

Provides support for general technology, including but not limited to: Microsoft Desktop Operating System; Network and Telecom connectivity; Microsoft Office 2010; General Computer Troubleshooting Skills; Working knowledge of Microsoft and Apple laptops; basic SharePoint skills; software as a service Operations.

Supports with Asset Support & Maintenance

Provides SharePoint training and support when needed on basic functions

  Job Requirements  


Bachelors Degree or commensurate professional experience

1+ years' work in technology services and/or consulting environment

Highly proficient with SharePoint tool and management

Highly proficient with Microsoft office suite

Strong Networking capabilities

Experience with Asset Management tools

Ability to set-up laptop using imaging

Strength in working with vendors and contracts

Effective oral and written communication skills

Demonstrated commitment to high quality customer service interactions and consistent quality output
Ability to function in an entrepreneurial, fast-paced environment

Capacity to handle multiple objectives and workflows


Recommended skills

Help Desk
Information Technology
Microsoft Office
User Accounts


CareerBuilder Estimated Salary

Based on Job Title, Location and Skills
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